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- Tasks: Lead customer insight strategy and deliver actionable analysis to drive business decisions.
- Company: A top UK health and life insurer focused on innovation and customer-centricity.
- Benefits: Competitive salary, bonus potential, hybrid work model, and opportunities for professional growth.
- Other info: Join a collaborative team and contribute to exciting projects in a leading organisation.
- Why this job: Make a real impact by shaping customer insights in a dynamic, data-driven environment.
- Qualifications: Strong SQL and Python skills, with experience in predictive analytics and stakeholder management.
The predicted salary is between 70000 - 90000 £ per year.
A leading UK health and life insurer, known for its innovative, rewards-led model that incentivises healthier lifestyles, is seeking a Customer Insight Lead. The business is backed by a global financial services group and continues to operate at scale; they’re investing heavily in data, analytics, and customer insight, and doubling down on personalisation and customer-centricity, with insight at the core.
Reporting into the Director of Customer Insight, this is a senior individual contributor role acting as the strategic glue across Analytics, BI, and Insight.
- Define and drive the customer insight strategy and frameworks
- Bridge data, tech, and business teams to ensure insight drives decisions
- Partner with Marketing, Product, and Data Science
- Champion a customer-first mindset across the organisation
- Deliver hands-on analysis and insight to influence outcomes
- Support self-serve BI and scalable insight delivery
- Contribute to predictive and advanced analytics initiatives
- Split: 50% strategy / 50% hands-on delivery
YOUR SKILLS & EXPERIENCE
- Strong SQL
- Python experience is strongly preferred
- Proven ability to turn data into clear, actionable insight
- Experience with predictive / advanced analytics or modelling frameworks
- Background in large, complex organisations (FS&I a plus)
- Strong stakeholder management with a focus on driving impact
- Comfortable operating across both strategy and delivery
THE BENEFITS
£70,000 - £90,000
HOW TO APPLY
Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page.
Customer Insight Lead in Manchester employer: Harnham - Data & Analytics Recruitment
Contact Detail:
Harnham - Data & Analytics Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insight Lead in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent projects. Tailor your answers to show how your skills align with their goals, especially around customer insight and data-driven decision-making.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've turned data into actionable insights in past roles. This will demonstrate your ability to bridge the gap between data and business strategy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Insight Lead in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Insight Lead role. Highlight your experience with SQL, Python, and any predictive analytics you've done. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer insight and how you can contribute to our innovative approach. Let us know what makes you the perfect fit for our team.
Showcase Your Impact: When detailing your past roles, focus on the impact you've made. Use specific examples of how your insights have driven decisions or improved processes. We love seeing how you've turned data into actionable strategies!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Harnham - Data & Analytics Recruitment
✨Know Your Data Inside Out
As a Customer Insight Lead, you'll need to demonstrate your strong SQL and Python skills. Brush up on your technical knowledge and be ready to discuss how you've used data to drive insights in previous roles. Prepare specific examples that showcase your ability to turn complex data into actionable strategies.
✨Showcase Your Stakeholder Management Skills
This role requires excellent stakeholder management, so think about times when you've successfully collaborated with different teams. Be prepared to share stories that highlight your ability to bridge gaps between analytics, marketing, and product teams, ensuring everyone is aligned towards a customer-first mindset.
✨Emphasise Your Strategic Thinking
Since the position involves defining and driving customer insight strategy, come equipped with ideas on how you would approach this. Think about frameworks you've used in the past and be ready to discuss how you can contribute to predictive and advanced analytics initiatives within the company.
✨Prepare for Hands-On Analysis Questions
Expect questions that assess your hands-on analysis capabilities. Be ready to walk through your analytical process, from data collection to delivering insights. Highlight any experience you have with self-serve BI tools and how you've made insights scalable for larger teams.