At a Glance
- Tasks: Lead exciting experimentation programmes and drive growth for top brands.
- Company: Fast-growing performance marketing consultancy with a data-driven culture.
- Benefits: Competitive salary, hybrid work model, and opportunities for skill development.
- Other info: Collaborative environment with a focus on learning and career growth.
- Why this job: Shape the future of conversion optimisation and make a real impact.
- Qualifications: Experience in CRO, analytics, and testing tools required.
The predicted salary is between 55000 - 55000 € per year.
This is an opportunity to step into a senior CRO role within a boutique, premium performance marketing consultancy where experimentation sits at the heart of commercial decision making. You will own end-to-end experimentation programmes, work directly with ambitious clients, and play a visible role in shaping how conversion optimisation drives growth.
The Company
They are a fast-growing performance marketing consultancy operating at the intersection of strategy, experimentation, analytics, and digital performance. The business works with well-known, fast growth brands across sectors including entertainment, publishing, ecommerce, B2B, and travel. With a strong data-driven culture and a reputation for award-winning work, they offer the feel of an in-house team while retaining the variety and pace of agency life.
The Role
- Own full end-to-end experimentation programmes across multiple client accounts
- Lead quantitative and qualitative research to uncover insight and opportunity
- Translate data and behavioural insight into commercially impactful test hypotheses
- Prioritise test ideas based on potential uplift, effort, and strategic value
- Manage the setup, execution, and analysis of experiments using industry-leading testing tools
- Partner closely with clients as an extension of their internal teams
- Collaborate with analytics, development, and other marketing specialists to deliver robust testing frameworks
- Communicate results clearly, focusing on learning, impact, and next steps
Your Skills & Experience
- Strong commercial experience in conversion rate optimisation or experimentation
- Confidence working with large datasets and web analytics platforms such as GA4 or Adobe Analytics
- Hands-on experience with testing and personalisation tools such as Optimizely, VWO, or similar
- Proven ability to manage the full experimentation lifecycle from insight through to analysis
- A technical and analytical mindset with curiosity for new platforms and methodologies
- Comfortable working directly with clients and senior stakeholders
What They Offer
- Exposure to a wide variety of high profile, fast growth clients
- Clear opportunities to broaden skills across CRO, analytics, and wider digital strategy
- Supportive, non-hierarchical culture with strong learning and development focus
How to Apply
Apply now to explore how this CRO Manager role could accelerate your career in experimentation and data-driven growth.
Manager, Digital Customer Experience in London employer: Harnham - Data & Analytics Recruitment
Join a dynamic and fast-growing performance marketing consultancy in London, where you will thrive in a supportive, non-hierarchical culture that prioritises learning and development. With the opportunity to work on high-profile clients and lead innovative experimentation programmes, this role offers a unique blend of agency pace and in-house team feel, making it an excellent employer for those seeking meaningful career growth in digital customer experience.
Contact Detail:
Harnham - Data & Analytics Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Digital Customer Experience in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your past work in conversion rate optimisation. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to CRO and experimentation. Be ready to discuss your thought process and how you've tackled challenges in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Manager, Digital Customer Experience in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Manager, Digital Customer Experience. Highlight your experience in conversion rate optimisation and any relevant tools you've used. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about experimentation and how you can contribute to our team. Be sure to mention specific projects or achievements that showcase your expertise.
Showcase Your Analytical Skills:Since this role involves working with large datasets and analytics platforms, make sure to highlight your experience with tools like GA4 or Adobe Analytics. We love seeing how you've turned data into actionable insights in past roles!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Can't wait to see what you bring to the table!
How to prepare for a job interview at Harnham - Data & Analytics Recruitment
✨Know Your Experimentation Inside Out
Make sure you’re well-versed in the principles of conversion rate optimisation and experimentation. Brush up on your knowledge of testing tools like Optimizely or VWO, and be ready to discuss how you've used them in past roles. This will show that you’re not just familiar with the concepts but have practical experience too.
✨Data is Your Best Friend
Since this role involves working with large datasets and web analytics platforms, come prepared with examples of how you've translated data into actionable insights. Be ready to explain your thought process when prioritising test ideas based on potential uplift and strategic value.
✨Client Collaboration is Key
This position requires close partnership with clients, so think of examples where you've successfully worked with clients or stakeholders. Highlight your communication skills and how you’ve managed expectations while delivering results. This will demonstrate your ability to be an extension of their internal teams.
✨Show Your Curiosity
The company values a technical and analytical mindset, so express your curiosity for new platforms and methodologies. Share any recent trends or tools in the CRO space that excite you, and how you plan to incorporate them into your work. This shows you're proactive and eager to learn.
