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- Tasks: Analyse customer insights and translate data into actionable recommendations.
- Company: A leading retailer with a strong online presence.
- Benefits: Competitive daily rate, dynamic work environment, and opportunity to shape customer experience.
- Other info: Fast-paced team seeking hands-on, strategic thinkers.
- Why this job: Make a real impact on customer experience through data-driven insights.
- Qualifications: Strong SQL and Power BI skills, with experience in digital or app-led businesses.
A well-known retailer with a large online presence is looking for a Customer Analytics Manager to take ownership of their Insights roadmap.
This role is responsible for analysing and interpreting customer and consumer insights across the UK and Ireland. You'll work across both qualitative and quantitative data, alongside competitor analysis, to help shape and improve the overall customer experience. The position covers the full insight lifecycle - from insight generation and market share analysis to NPS tracking - ultimately delivering clear, actionable recommendations to the business. This is an individual contributor role, with no line management responsibilities.
Key Responsibilities:- Own and drive the insights roadmap
- Deliver customer and consumer insight across BAU activity
- Translate data into actionable business recommendations
- Present findings clearly to non-technical stakeholders
- Strong SQL skills
- Experience with Power BI
- Background in a customer-focused, digital or app-led business (e.g. Uber Eats, Deliveroo, Booking.com, ASOS, or similar high-volume online platforms)
- Strong stakeholder management and communication skills, with the ability to present insights to non-technical audiences
The team operates in a lean, fast-paced environment, so they're looking for someone who can be both hands-on and strategic, and comfortable working with data at scale.
HOW TO APPLY: Please register your interest by sending your CV to Mojola Coker via the apply link on this page.
Customer Analytics Manager in London employer: Harnham - Data & Analytics Recruitment
Contact Detail:
Harnham - Data & Analytics Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Analytics Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising your storytelling skills. You want to showcase your experience with customer analytics and how you've turned data into actionable insights. Make it relatable and engaging!
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications. A quick email or message can show your enthusiasm and keep you on their radar. Plus, it’s a great way to ask about the next steps.
✨Tip Number 4
Use our website to find roles that match your skills. We’ve got loads of opportunities that might be perfect for you. Apply directly through us to streamline your job search and increase your chances!
We think you need these skills to ace Customer Analytics Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Analytics Manager role. Highlight your SQL skills and experience with Power BI, as these are key for us. Don’t forget to mention any relevant experience in customer-focused businesses!
Showcase Your Insights Experience: We want to see how you've owned insights roadmaps or delivered actionable recommendations in the past. Use specific examples that demonstrate your ability to translate data into clear business insights.
Keep It Clear and Concise: When writing your application, clarity is key! Present your findings and experiences in a straightforward manner, especially since you'll be communicating with non-technical stakeholders. We appreciate brevity and impact!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Harnham - Data & Analytics Recruitment
✨Know Your Data Inside Out
As a Customer Analytics Manager, you'll be expected to handle both qualitative and quantitative data. Brush up on your SQL skills and be ready to discuss how you've used data to drive insights in previous roles. Prepare specific examples that showcase your analytical prowess.
✨Master the Art of Presentation
You'll need to present findings to non-technical stakeholders, so practice translating complex data into clear, actionable recommendations. Use visuals or simple language to explain your insights, and consider preparing a mock presentation to refine your delivery.
✨Understand the Business Landscape
Familiarise yourself with the company’s competitors and the retail landscape. Be prepared to discuss how your insights can help improve customer experience and market share. Showing that you understand the industry will demonstrate your strategic thinking.
✨Showcase Your Stakeholder Management Skills
Strong communication is key in this role. Think of examples where you've successfully managed stakeholder expectations or collaborated with teams to deliver insights. Highlight your ability to work in a fast-paced environment while maintaining strong relationships.