CRM Manager - Travel in London

Job Description This is an exciting opportunity to shape the future of CRM strategy within a growing research and insights business. Sitting at the centre of Sales, Marketing and Operations, you will combine strategic thinking with hands-on execution to drive adoption, efficiency and commercial performance. Role: They are a fast-growing data, research and analytics organisation serving a global client base. Their insights help businesses make informed commercial decisions across a range of industries. As CRM Manager, you will be responsible for owning and developing the company's internal CRM system, with a primary focus on HubSpot, which was implemented approximately six months ago. Leading the CRM strategy and roadmap across sales, marketing and operational teams Maintaining, enhancing and optimising HubSpot Sales Enterprise and Marketing Enterprise Building reporting frameworks and dashboards to provide meaningful commercial insights Developing and managing automation workflows to improve efficiency and reduce manual processes Working closely with stakeholders across Sales, Marketing, Operations and Finance to identify opportunities for further CRM development Ensuring data quality, governance and accurate reporting across the CRM platform Delivering HubSpot training and ongoing support to users across the organisation Strong commercial experience managing and developing HubSpot CRM environments Experience owning CRM strategy while remaining hands-on with platform administration and optimisation HubSpot Marketing and Sales certification, or equivalent practical expertise Experience building automations, workflows, reporting and dashboards within HubSpot Strong analytical skills with the ability to translate data into actionable business recommendations How to ApplyTo find out more about this CRM Manager opportunity, please submit your application today.