At a Glance
- Tasks: Manage chargeback cases and develop strategies to reduce fraud.
- Company: Dynamic eCommerce company in London with a focus on innovation.
- Benefits: Competitive daily rate, hands-on experience, and growth opportunities.
- Other info: Collaborative environment with potential for career advancement.
- Why this job: Join a team transforming fraud prevention and make a real impact.
- Qualifications: Experience in chargebacks and fraud analysis is essential.
The predicted salary is between 36900 - 45100 £ per year.
Location: London (5 days onsite)
Contract: 12 Months
IR35: Inside IR35
Rate: £195 per day
Our client is seeking a Chargeback Specialist / Fraud Analyst to evolve a reactive fraud function into a more strategic capability. The successful contractor will continue managing chargeback and product fraud cases while identifying root causes, trends and opportunities to reduce fraud volumes through improved processes, controls and frameworks.
This role suits someone who has experience in chargebacks, eCommerce/product fraud and fraud prevention strategy, with the ability to move beyond case management and drive long-term improvements.
Role Focus
- Analyse existing fraud and chargeback case backlogs to identify recurring patterns and root causes.
- Develop and implement frameworks, processes and controls to reduce future fraud volumes.
- Support ongoing investigation and resolution of chargeback and product fraud cases.
- Partner with stakeholders to improve fraud prevention capabilities across the business.
Key Responsibilities
- Manage and investigate chargeback and product fraud cases.
- Identify trends, patterns and vulnerabilities across fraud incidents.
- Analyse chargeback data to determine liability and responsibility between merchants, banks and payment providers.
- Design and implement processes to reduce fraud volumes and improve operational efficiency.
- Create reporting and insights to support fraud prevention strategies.
- Work closely with Fraud, Product and Operational teams to drive process improvements.
- Recommend and implement best practice fraud controls within an eCommerce environment.
- Support continuous improvement initiatives aimed at reducing chargeback rates and financial losses.
Experience Required
- Proven experience in chargebacks, payment fraud or fraud operations.
- Strong understanding of chargeback processes and dispute management.
- Experience analysing fraud trends and implementing preventative measures.
- Background within eCommerce, online retail or high-volume transaction environments.
- Ability to develop fraud frameworks, controls and operational processes.
- Strong analytical and stakeholder management skills.
- Experience working with fraud case management and investigation workflows.
Nice to Have
- Experience within fashion retail or large-scale eCommerce businesses.
- Knowledge of card payment schemes and chargeback regulations.
- Experience working alongside Product teams on fraud prevention initiatives.
- Exposure to fraud tooling, monitoring platforms and risk controls.
- Data analysis and reporting capabilities.
Interview Process
- Stage 1: Interview with the Fraud Manager
- Stage 2: Interview with the Head of Product
Chargeback Specialist in London employer: Harnham - Data & Analytics Recruitment
As a Chargeback Specialist in London, you will join a dynamic team dedicated to transforming fraud prevention into a strategic advantage. Our company fosters a collaborative work culture that prioritises employee growth through continuous learning and development opportunities, while offering competitive rates and a supportive environment for tackling complex challenges in eCommerce. With a focus on innovation and improvement, we empower our employees to make meaningful contributions that drive success and reduce fraud volumes.
Contact Details:
Harnham - Data & Analytics Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Chargeback Specialist in London
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We think you need these skills to ace Chargeback Specialist in London
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
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Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Harnham - Data & Analytics Recruitment. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Harnham - Data & Analytics Recruitment confidence in your short-term commitment to the role.
How to prepare for a job interview at Harnham - Data & Analytics Recruitment
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Harnham - Data & Analytics Recruitment.
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✨Demonstrate a Willingness to Learn
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