At a Glance
- Tasks: Lead customer analytics initiatives to drive loyalty and retention strategies.
- Company: Established UK fashion retailer with a focus on data and tech.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Join a supportive team during a pivotal growth phase.
- Why this job: Shape retention analytics in a tech-forward environment and make a real impact.
- Qualifications: Advanced SQL skills and experience in retail or ecommerce preferred.
The predicted salary is between 65000 - 65000 £ per year.
An established UK fashion retailer is looking for an experienced Analytics Manager - Retention to join their high-performing team on a 12-month fixed-term contract. This is a fantastic opportunity to lead customer analytics initiatives in a fast-paced, digitally evolving environment with significant investment behind data and tech.
The Role: In this role, you'll lead retention-focused analytics, helping the business understand customer behaviours and drive loyalty across its omnichannel experience. You'll manage a small team and work cross-functionally to guide strategy through data-led insights.
Key Responsibilities:
- Own and develop retention and customer analytics across the business
- Track key metrics like sales volume, opt-ins, retention rate, customer lifetime value, and uplift from campaigns
- Lead test-and-control methodologies and analyse marketing campaign ROI
- Deliver insights to optimise customer journeys and enhance retention strategies
- Manage and mentor two direct reports
- Collaborate across teams including marketing, digital, and data enablement
Tech & Skills Needed:
- Advanced SQL skills (essential)
- Strong data visualisation experience (e.g. Tableau or Power BI)
- Python skills are a plus, but not essential
- Proven people management experience
- Background in retail, ecommerce or a customer-focused environment preferred
Why Apply?
- Work within a tech-forward organisation investing heavily in data and digital
- Greenfield opportunity to shape retention analytics from the ground up
- Join a supportive, cross-functional analytics team during a pivotal growth phase
- Be part of a team using one of the most innovative data platforms in UK retail
Ready to shape the future of customer retention at a major UK brand? Let's have a chat - this could be a brilliant move for your next chapter.
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Contact Details:
Harnham - Data & Analytics Recruitment Recruitment Team
