At a Glance
- Tasks: Lead customer insight strategy and drive impactful analytics across the organisation.
- Company: A large, innovative organisation focused on customer experience and data-driven decisions.
- Benefits: Competitive salary, performance bonus, and clear career progression opportunities.
- Other info: Supportive culture with a focus on learning, innovation, and long-term value creation.
- Why this job: Shape enterprise-level strategies and make a real impact through data and analytics.
- Qualifications: Strong experience in customer insight, analytics strategy, and advanced data techniques.
The predicted salary is between 70000 - 90000 € per year.
This is a senior leadership role for someone who wants to shape how customer insight is embedded across an organisation. You will sit at the centre of strategy, analytics and transformation, building the frameworks, data foundations and ways of working that enable high impact, decision ready insight at scale.
The Company
They are a large, complex organisation with a strong focus on customer experience and data driven decision making. Customer insight sits at the heart of their transformation agenda, supporting senior leaders to act with confidence. The environment is collaborative, fast moving and focused on long term value creation through analytics and AI.
The Role
- Lead the strategic enablement of a central insights capability, focusing on scalable, self service analytics
- Design and maintain a holistic 360 degree customer view across internal and external data sources
- Build and embed frameworks, standards and reusable assets for analytics and insight generation
- Drive the development of data infrastructure, governance and quality to support trusted insight
- Champion innovation in advanced analytics, machine learning and AI, evaluating and adopting new approaches
- Translate complex analysis into clear, actionable recommendations for senior stakeholders
- Coach and mentor analytics professionals, raising analytical maturity across the organisation
- Lead and contribute to enterprise wide initiatives that link insight to measurable business outcomes
Your Skills and Experience
- Strong commercial experience in customer insight, analytics strategy and transformation
- Deep capability in data architecture, integration and connectivity across multiple data sources
- Advanced knowledge of machine learning, predictive modelling and modern analytics frameworks
- Proven ability to design integrated customer data assets that support decision making
- Excellent stakeholder management skills, with confidence influencing senior leaders
- Ability to synthesise complex data signals into clear, impactful insight
- Experience working in highly regulated or complex environments is beneficial
What They Offer
- Competitive salary and performance related bonus
- Opportunity to shape an enterprise level customer insight strategy
- Clear scope for career progression within a growing analytics leadership function
- Supportive culture with a strong focus on learning, innovation and impact
How to Apply
If you are looking to lead customer insight strategy and drive meaningful transformation through data, apply now.
Lead Customer Insights Analyst employer: Harnham - Data & Analytics Recruitment
As a Lead Customer Insights Analyst at this large, complex organisation in Manchester, you will thrive in a collaborative and fast-paced environment that prioritises customer experience and data-driven decision making. With a competitive salary, performance-related bonuses, and clear opportunities for career progression, you will be empowered to shape the enterprise-level customer insight strategy while benefiting from a supportive culture that emphasises learning, innovation, and impactful analytics.
Contact Detail:
Harnham - Data & Analytics Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Lead Customer Insights Analyst
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies that highlight your experience in customer insights and analytics. Use real examples to demonstrate how you've driven decision-making and transformation in previous roles. This will make you stand out when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer insight and analytics strategy. Think about how you can translate complex data into actionable recommendations. We recommend doing mock interviews with friends or using online platforms to get comfortable with your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in the role and the company. So, go ahead and hit that apply button!
We think you need these skills to ace Lead Customer Insights Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your commercial experience in customer insight and analytics strategy, as this will show us you’re a great fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about customer insights and how you can contribute to our transformation agenda. Be specific about your achievements in data architecture and analytics to grab our attention!
Showcase Your Analytical Skills:In your application, don’t shy away from discussing your experience with machine learning and predictive modelling. We want to see how you’ve used these skills to drive impactful insights in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape our customer insight strategy!
How to prepare for a job interview at Harnham - Data & Analytics Recruitment
✨Know Your Data Inside Out
As a Lead Customer Insights Analyst, you'll need to demonstrate your deep understanding of data architecture and analytics frameworks. Brush up on your knowledge of machine learning and predictive modelling, and be ready to discuss how you've used these in past roles to drive decision-making.
✨Showcase Your Stakeholder Management Skills
This role requires excellent stakeholder management skills. Prepare examples of how you've influenced senior leaders with your insights. Think about specific situations where your recommendations led to measurable business outcomes and be ready to share those stories.
✨Emphasise Your Collaborative Spirit
The company values a collaborative environment, so highlight your experience working in teams. Discuss how you've coached or mentored others in analytics, and how you’ve contributed to enterprise-wide initiatives that link insight to business value.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to translate complex analysis into actionable insights. Practice articulating your thought process clearly and concisely, focusing on how you would approach real-world challenges in customer insight strategy.
