At a Glance
- Tasks: Lead strategies to enhance customer retention and reduce payment-related churn.
- Company: Established media organisation with a diverse product portfolio and millions of subscribers.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Join a dynamic team focused on innovative customer engagement strategies.
- Why this job: Make a real impact on customer experience and revenue in a high-visibility role.
- Qualifications: Experience in CRM, lifecycle management, and strong communication skills.
The predicted salary is between 48000 - 48000 £ per year.
This is an opportunity to take ownership of a high impact lifecycle initiative within a large-scale subscription business. You will lead the strategy behind reducing payment related churn, working on a critical project tied to upcoming regulatory change. It is a role with clear visibility, where your ideas will directly influence customer retention and revenue outcomes.
The Company
They are a well-established, multi-channel media and content organisation with a large subscriber base and a diverse portfolio of products. Operating at a significant scale, they engage millions of customers across digital and traditional platforms. Their teams combine data, technology, and creative expertise to deliver compelling customer experiences. The business is continuing to invest heavily in CRM and lifecycle strategy to support long-term growth.
The Role
You will focus on the end of lifecycle journey, specifically payments and renewals, designing and optimising communications to reduce churn and improve the customer experience.
- Lead the strategy for payment and renewal communications across the subscriber base
- Design and deliver targeted campaigns for customers with failed, expired, or at risk payment methods
- Segment audience for effective communication
Engagement and Lifecycle Manager employer: Harnham - Data & Analytics Recruitment
As a leading multi-channel media and content organisation based in London, we pride ourselves on fostering a dynamic work culture that values innovation and collaboration. Our commitment to employee growth is evident through our investment in CRM and lifecycle strategies, providing you with the opportunity to make a significant impact on customer retention while working alongside talented professionals in a hybrid environment. Join us to be part of a forward-thinking team where your contributions will directly shape the future of our subscriber experience.
Contact Details:
Harnham - Data & Analytics Recruitment Recruitment Team
