At a Glance
- Tasks: Lead data-driven customer experience optimisation and enhance digital journeys.
- Company: Established, customer-centric organisation with a focus on digital innovation.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Collaborative environment with strong investment in technology and experimentation.
- Why this job: Make a real impact on customer experiences and drive measurable results.
- Qualifications: Experience in customer experience optimisation and data analysis skills.
The predicted salary is between 60000 - 60000 £ per year.
This is a high impact opportunity to lead a data led customer experience and CRO function within a digitally focused organisation. You will own the optimisation of end to end customer journeys, using experimentation, insight, and innovation to drive measurable commercial outcomes.
The Company
They are a well established, customer centric organisation operating across multiple digital brands and markets. Customer experience sits at the core of their growth strategy, supported by strong investment in data, technology, and experimentation. The business fosters a collaborative environment where cross functional teams work closely to deliver continuous optimisation.
The Role
- Be part of CRO and customer experience agenda, driving optimisation across the full digital journey while influencing strategic decision making.
- Own and optimise the end to end digital customer journey with accountability for conversion and revenue performance.
- Develop and execute a data led experimentation and CRO roadmap across multiple products and markets.
- Use analytics, customer insights, and testing tools to identify opportunities and prioritise high impact improvements.
Customer Experience Optimisation Manager (CRO) employer: Harnham - Data & Analytics Recruitment
As a Customer Experience Optimisation Manager at this forward-thinking organisation in London, you will thrive in a dynamic and collaborative work culture that prioritises customer-centricity and innovation. With strong investment in data and technology, the company offers exceptional growth opportunities and a chance to make a significant impact on the digital customer journey, all while enjoying the benefits of a hybrid working model.
Contact Details:
Harnham - Data & Analytics Recruitment Recruitment Team
