At a Glance
- Tasks: Own and optimise the digital customer journey to drive engagement and revenue.
- Company: Award-winning organisation in insurance and financial services with a customer-first focus.
- Benefits: Up to £60,000 salary, bonus, mainly remote work, and a collaborative culture.
- Other info: Join a forward-thinking team with opportunities for innovation and growth.
- Why this job: Make a real impact on customer experiences while driving measurable commercial outcomes.
- Qualifications: Experience in customer experience optimisation and data-driven decision making.
The predicted salary is between 60000 - 60000 £ per year.
This is an excellent opportunity to take ownership of the full digital customer journey within a growing, digitally focused business. Sitting within a small, high-impact marketing team, this role offers the chance to drive measurable commercial outcomes through experimentation, data-led decision making, and continuous optimisation across multiple brands.
The Company
They are a well-established, award-winning organisation operating within the insurance and financial services space. With a strong customer-first focus, they have built a reputation for delivering high-quality digital experiences at scale. The business has a growing international footprint and continues to invest in innovation, experimentation, and data-driven growth. They foster a collaborative and forward-thinking culture with a strong emphasis on performance and continuous improvement.
The Role
You will own and optimise the end-to-end digital customer experience, with accountability for conversion, revenue, and customer engagement across multiple markets and brands.
- Define and deliver a CRO and experimentation roadmap aligned to commercial goals
- Optimise the full conversion journey to improve performance
Customer Experience Optimisation Manager employer: Harnham - Data & Analytics Recruitment
As a Customer Experience Optimisation Manager at this award-winning organisation, you will thrive in a collaborative and innovative environment that prioritises a customer-first approach. With a strong emphasis on performance and continuous improvement, the company offers excellent employee growth opportunities and a flexible working arrangement, allowing you to balance remote work with occasional office collaboration in London. Join a forward-thinking team dedicated to driving measurable outcomes and enhancing digital experiences across multiple brands.
Contact Details:
Harnham - Data & Analytics Recruitment Recruitment Team
