At a Glance
- Tasks: Manage customer data and drive insights for impactful decision-making.
- Company: Dynamic UK retail brand focused on customer experience and innovation.
- Benefits: Competitive salary, supportive culture, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on personalisation and customer identity.
- Why this job: Join a people-first company and shape the future of customer analytics.
- Qualifications: Strong SQL skills and experience with data visualisation tools.
The predicted salary is between 45000 - 55000 £ per year.
A customer-centric UK retail brand with a strong digital and multi-channel presence is seeking a Customer Analytics Manager. This business is known for its people-first culture and long-term commitment to customer experience, and they continue to invest heavily in their data, CRO, and CRM capability to support growth and personalisation.
As Customer Analytics Manager, you'll sit within the CRO & Data team, working closely with CRM, Marketing, Trading, and Tech teams to ensure customer data is accurate, well-governed, and used effectively to drive insight-led decision making. This role blends customer data management with hands-on analytics, supporting CRM strategy through segmentation, reporting, and behavioural analysis. You'll also play a key role in optimising customer data integration and supporting projects around customer identity and unique customer IDs.
Your Skills & Experience
- Strong SQL skills
- Hands-on experience with data visualisation and BI tools, ideally Power BI
- Experience developing customer segmentation and supporting CRM personalisation strategies
- Confident communicator, able to translate data into clear insights for non-technical stakeholders
The Benefits
£45,000-£55,000
How To Apply
Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page.
Customer Analytics Manager in Burnley employer: Harnham - Data & Analytics Recruitment
Join a leading UK retail brand in Lancashire that prioritises its people and fosters a vibrant work culture. As a Customer Analytics Manager, you'll benefit from a supportive environment that encourages professional growth and innovation, with access to cutting-edge data tools and collaborative teams. This role not only offers competitive salary packages but also the opportunity to make a significant impact on customer experience through insightful data-driven strategies.
Contact Details:
Harnham - Data & Analytics Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Analytics Manager in Burnley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer analytics. We recommend using real data examples from your past experiences to showcase your SQL skills and analytical prowess.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Customer Analytics Manager role!
We think you need these skills to ace Customer Analytics Manager in Burnley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Analytics Manager role. Highlight your SQL skills and any experience with data visualisation tools like Power BI. We want to see how your background aligns with our focus on customer data management and analytics.
Showcase Your Communication Skills:As a confident communicator, it's essential to demonstrate how you can translate complex data into clear insights. Use examples in your application that show how you've effectively communicated with non-technical stakeholders in the past.
Highlight Relevant Experience:Don’t forget to mention your hands-on experience with customer segmentation and CRM strategies. We’re looking for someone who can support our personalisation efforts, so make sure to showcase any relevant projects or achievements.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Harnham - Data & Analytics Recruitment
✨Know Your Data Inside Out
As a Customer Analytics Manager, you'll be expected to have strong SQL skills and hands-on experience with data visualisation tools. Brush up on your SQL queries and be ready to discuss how you've used data to drive insights in previous roles. Prepare examples of customer segmentation strategies you've developed.
✨Communicate Like a Pro
This role requires you to translate complex data into clear insights for non-technical stakeholders. Practice explaining your past projects in simple terms, focusing on the impact of your work. Think about how you can convey your analytical findings in a way that resonates with different teams.
✨Showcase Your Team Spirit
You'll be working closely with various teams like CRM, Marketing, and Tech. Be prepared to discuss how you've collaborated with cross-functional teams in the past. Highlight any experiences where your teamwork led to successful outcomes, especially in projects involving customer data integration.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about challenges you've faced in customer analytics and how you overcame them. Be ready to discuss specific situations where your analytical skills made a difference in decision-making or strategy development.
