Job Description
CRO Analyst
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Lancashire (Hybrid, 3 days in office)
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Up to £40,000 + Bonus + Benefits
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If you're passionate about conversion rate optimisation, digital customer experience, and using data to shape commercial decisions, this is an excellent opportunity to join a well-established eCommerce business. You'll play a key role in driving online performance, influencing website improvements, and helping deliver a best-in-class customer journey through testing, insight, and experimentation.
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The Company
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This organisation is a recognised UK retail brand with a strong digital presence and a continued focus on enhancing the online customer experience. They invest heavily in their eCommerce capabilities and place data-driven decision making at the heart of their digital strategy. You'll join a collaborative team where experimentation, innovation, and continuous improvement are actively encouraged. The business offers an inclusive culture, strong leadership, and clear opportunities for career development.
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The Role
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As a CRO Analyst, you will support and deliver conversion rate optimisation initiatives across key digital platforms.
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Responsibilities include:
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- Analysing customer behaviour to identify opportunities to improve conversion and user experience
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- Using tools such as heatmaps, session recordings, funnel analysis, and user research to generate actionable insights
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- Designing, coordinating, and evaluating A/B tests and other experimentation programmes
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- Prioritising optimisation opportunities based on commercial impact and customer insight
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- Working closely with Trading, Product, Design, and Digital teams to implement improvements
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- Monitoring performance, measuring ROI, and reporting on testing outcomes
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- Conducting competitor analysis and market research to support optimisation strategies
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- Contributing to the ongoing development of a mature test-and-learn culture
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Your Skills & Experience
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- Strong commercial experience within CRO, eCommerce analytics, or digital optimisation
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- Hands-on experience with CRO platforms such as Contentsquare, AB Tasty, or similar tools
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- Understanding of customer journey analysis, UX principles, and online user behaviour
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- Comfortable interpreting data and translating findings into business recommendations
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- Experience presenting insights and test results to stakeholders
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- Excellent attention to detail and strong organisational skills
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- Ability to manage multiple priorities in a fast-moving digital environment
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Desirable:
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- Experience with Google Analytics, Excel, or other web analytics tools
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- Understanding of SEO principles
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- Familiarity with project management tools such as Monday.com
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What They Offer
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- Salary up to £40,000
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- Performance-related bonus
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- Hybrid working model
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- Generous annual leave allowance
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- Pension and life assurance
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- Employee wellbeing support
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- Staff discounts and additional lifestyle benefits
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- Ongoing learning and development opportunities
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- Clear progression within a growing digital function
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How to Apply
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If you're looking to develop your career as a CRO Analyst within a data-driven eCommerce environment, apply today to find out more
CRO Analyst in Blackburn employer: Harnham - Data & Analytics Recruitment
Join a leading martech company that offers a remote-first work environment, allowing you to balance your professional and personal life while contributing to innovative projects backed by Google. With a strong focus on employee growth, you'll have the opportunity to collaborate with a talented team, enhance your skills in app development, and play a crucial role in shaping the future of digital marketing analytics. Enjoy competitive salaries and benefits as you thrive in a culture that values creativity and technical excellence.
Contact Details:
Harnham - Data & Analytics Recruitment Recruitment Team
