London 1 day per week/ Inside IR35 / 4 months
A leading London public sector organisation is seeking a Senior Programme Officer to support the delivery of a major energy efficiency and retrofit programme aimed at improving homes for low-income households across London.
This is a highly stakeholder-focused role, sitting at the heart of a live grant-funded programme that helps residents reduce energy bills, tackle damp and cold homes, and improve property energy efficiency. You'll join during a period of change, supporting the transition to a new delivery model whilst ensuring residents, borough partners and installers continue to receive a high-quality service.
The Role
As Senior Programme Officer, you'll act as a key link between residents, borough stakeholders and delivery partners, helping to ensure successful programme delivery across multiple London boroughs.
Key responsibilities include:
Acting as a first point of contact for resident queries and complaints
Investigating complex cases and drafting clear, professional written responses
Building and maintaining relationships with borough partners and delivery organisations
Supporting the delivery of a large-scale grant-funded retrofit programme
Coordinating with internal teams, contractors and external stakeholders
Monitoring programme activity and escalating risks or delivery issues where required
Ensuring residents receive a positive experience throughout the scheme
What We're Looking For
We're particularly interested in candidates who combine strong stakeholder engagement skills with experience supporting residents, service users or vulnerable communities.
Essential experience:
Strong partnership and stakeholder management experience
Excellent written communication skills, including responding to complaints or complex enquiries
Experience working directly with members of the public
Background within local government, housing, charities, community organisations or the wider public sector
Ability to quickly understand and navigate complex processes or programmes
Empathetic, solutions-focused approach when dealing with challenging situations
Desirable experience:
Energy efficiency, re...
Senior Programme Officer employer: Harnham - Data & Analytics Recruitment Careers
As a leading consumer retail organisation based in London, we pride ourselves on fostering a dynamic and inclusive work culture that champions innovation and collaboration. Our commitment to employee growth is evident through tailored development programmes and the opportunity to lead transformative digital initiatives, all while enjoying a competitive salary and bonus structure. Join us to be part of a forward-thinking team that values your contributions and empowers you to drive meaningful change in a rapidly evolving market.
Contact Details:
Harnham - Data & Analytics Recruitment Careers Recruitment Team
