At a Glance
- Tasks: Shape donor engagement strategies and enhance supporter experiences.
- Company: Purpose-driven organisation focused on meaningful impact and growth.
- Benefits: Competitive salary, hybrid working model, and flexible office attendance.
- Other info: Exciting opportunity to influence strategy and contribute to organisational growth.
- Why this job: Make a real difference in donor relationships and drive long-term value.
- Qualifications: Experience in donor engagement, CRM marketing, and strong analytical skills.
The predicted salary is between 40500 - 49500 £ per year.
Retention Manager (Donor engagement)
If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.
Hybrid - Nottingham (1x day per week)
This is a rare opportunity to build and shape a donor engagement and retention function from the ground up.
Joining at an exciting stage of growth, you will have the autonomy to develop strategy, improve supporter experiences, and drive long-term donor value through data-led engagement programmes.
The Company
They are a purpose-driven organisation with an established supporter base and ambitious plans for future growth.
With a strong focus on delivering meaningful impact, they are investing in their fundraising and engagement capabilities to create deeper, longer-lasting relationships with donors.
This newly created role offers the chance to influence strategy and make a measurable contribution across the organisation.
The Role
You will
- Develop and implement a donor retention strategy across key audience segments, including one-off donors, regular givers, major donors, and lapsed supporters.
- Design and optimise multi-channel donor journeys spanning email, SMS, web, social media, messaging platforms, and other engagement channels.
- Lead donor onboarding, stewardship, re-engagement, and feedback initiatives to improve retention and lifetime value.
- Analyse donor behaviour, campaign performance, and retention metrics to identify opportunities for growth.
- Manage retention budgets and ensure activity delivers measurable return on investment.
- Work closely with internal stakeholders to deliver seamless supporter experiences across all touchpoints.
- Produce reporting and insights for senior leadership, using data to inform strategic decisions.
- Champion a donor-first approach across communications, engagement activity, and service delivery.
- Your Skills & Experience
- Strong experience within donor engagement, supporter retention, CRM marketing, lifecycle marketing, or fundraising.
- Proven ability to develop and deliver retention strategies that improve engagement and donor value.
- Experience creating customer or supporter journeys across multiple channels.
- Strong analytical skills with the ability to interpret data and translate insights into action.
- Knowledge of CRM systems, donor databases, and campaign reporting.
- Excellent stakeholder management and communication skills.
- A strategic mindset combined with a hands-on approach to delivery.
- Experience operating within a regulated fundraising or membership environment is advantageous. xsabvtc
- What They Offer
- Hybrid working model with flexibility around office attendance.
- Opportuni...
Retention Manager (Donor Engagement) employer: Harnham - Data & Analytics Recruitment Careers
As a leading consumer retail organisation based in London, we pride ourselves on fostering a dynamic and inclusive work culture that champions innovation and collaboration. Our commitment to employee growth is evident through tailored development programmes and the opportunity to lead transformative digital initiatives, all while enjoying a competitive salary and bonus structure. Join us to be part of a forward-thinking team that values your contributions and empowers you to drive meaningful change in a rapidly evolving market.
Contact Details:
Harnham - Data & Analytics Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retention Manager (Donor Engagement)
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Harnham - Data & Analytics Recruitment Careers.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Harnham - Data & Analytics Recruitment Careers.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Harnham - Data & Analytics Recruitment Careers.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Harnham - Data & Analytics Recruitment Careers. Apply directly through us to stand out!
We think you need these skills to ace Retention Manager (Donor Engagement)
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Harnham - Data & Analytics Recruitment Careers. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Retention Manager (Donor Engagement), ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Harnham - Data & Analytics Recruitment Careers
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Harnham - Data & Analytics Recruitment Careers. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
