Retention Manager (Donor engagement)
Up to £50,000
Hybrid - Nottingham (1x day per week)
This is a rare opportunity to build and shape a donor engagement and retention function from the ground up. Joining at an exciting stage of growth, you will have the autonomy to develop strategy, improve supporter experiences, and drive long-term donor value through data-led engagement programmes.
The Company
They are a purpose-driven organisation with an established supporter base and ambitious plans for future growth. With a strong focus on delivering meaningful impact, they are investing in their fundraising and engagement capabilities to create deeper, longer-lasting relationships with donors. This newly created role offers the chance to influence strategy and make a measurable contribution across the organisation.
The Role
You will:
- Develop and implement a donor retention strategy across key audience segments, including one-off donors, regular givers, major donors, and lapsed supporters.
- Design and optimise multi-channel donor journeys spanning email, SMS, web, social media, messaging platforms, and other engagement channels.
- Lead donor onboarding, stewardship, re-engagement, and feedback initiatives to improve retention and lifetime value.
- Analyse donor behaviour, campaign performance, and retention metrics to identify opportunities for growth.
- Manage retention budgets and ensure activity delivers measurable return on investment.
- Work closely with internal stakeholders to deliver seamless supporter experiences across all touchpoints.
- Produce reporting and insights for senior leadership, using data to inform strategic decisions.
- Champion a donor-first approach across communications, engagement activity, and service delivery.
Your Skills & Experience
- Strong experience within donor engagement, supporter retention, CRM marketing, lifecycle marketing, or fundraising.
- Proven ability to develop and deliver retention strategies that improve engagement and donor value.
- Experience creating customer or supporter journeys across multiple channels.
- Strong analytical skills with the ability to interpret data and translate insights into action.
- Knowledge of CRM systems, donor databases, and campaign reporting.
- Excellent stakeholder management and communication skills.
- A strategic mindset combined with a hands-on approach to delivery.
- Experience operating within a regulated fundraising or membership environment is advantageous.
What They Offer
- Salary of £65,000.
- Hybrid working model with flexibility around office attendance.
- Opportunity to build and shape a newly created function.
- High levels of ownership and strategic influence.
- Collaborative and supportive working environment.
- Clear opportunities for professional development and career progression.
How to Apply
To find out more about this Retention Manager (Donor Engagement) opportunity, please apply with your CV for a confidential discussion.
Retention Manager (Donor Engagement) in Nottingham employer: Harnham - Data & Analytics Recruitment Careers
As a leading consumer retail organisation based in London, we pride ourselves on fostering a dynamic and inclusive work culture that champions innovation and collaboration. Our commitment to employee growth is evident through tailored development programmes and the opportunity to lead transformative digital initiatives, all while enjoying a competitive salary and bonus structure. Join us to be part of a forward-thinking team that values your contributions and empowers you to drive meaningful change in a rapidly evolving market.
Contact Details:
Harnham - Data & Analytics Recruitment Careers Recruitment Team
