Operations Analytics and Insight Lead
London (Hybrid) | £100,000 + Bonus + Benefits
If you're looking for a leadership role that combines hands-on analytics, strategic influence, people management, and emerging AI initiatives, this is an excellent opportunity. You'll play a key role in shaping how a data-driven organisation uses analytics to improve operational performance, automate processes, and support AI-enabled products.
The Company
They are a well-established, technology-led organisation with a large and engaged customer base. Analytics is a core function within the business, supporting decision-making across operations, customer experience, and commercial strategy. They continue to invest heavily in data, automation, and AI capabilities, creating an environment where analytics leaders can make a visible impact. The culture is fast-paced, collaborative, and focused on continuous improvement.
The Role
You will lead a team of analytics professionals while remaining closely involved in the technical delivery of analytical projects.
Key responsibilities include:
- Leading, coaching, and developing a team of analysts and technical specialists
- Shaping the analytics roadmap and partnering with senior stakeholders to prioritise business needs
- Developing frameworks to measure operational performance and identify opportunities for improvement
- Delivering hands-on analysis, including experimentation, statistical testing, and operational insight generation
- Influencing senior leaders through data-driven recommendations and strategic thinking
- Automating manual processes and improving analytical ways of working
- Supporting AI and chatbot initiatives by building operational context and measurement frameworks
- Providing insight into the performance and adoption of internal AI tools and copilots
- Driving a more structured, scalable approach within a fast-moving operational environment
Your Skills & Experience
- Strong commercial experience in analytics leadership and people management
- Advanced SQL skills with the ability to remain hands-on technically
- Experience leading analytical initiatives that influence operational or commercial strategy
- Strong statistical knowledge, including experimentation and significance testing
- Experience working with stakeholders at multiple levels, including senior leadership
- Ability to balance strategic planning with day-to-day delivery
- Experience using AI tools to improve processes and productivity
- Exposure to regulated industries such as financial services, fintech, insurance, telecommunications, or similar environments is advantageous
- Experience with modern analytics tools such as Looker, dbt, Airflow, or Git is beneficial
- Background in operational analytics, customer service analytics, workforce management, process optimisation, or related areas is highly desirable
How to ApplyIf you're an experienced analytics leader who enjoys combining technical delivery, team leadership, and strategic influence, please apply to discuss this opportunity in more detail.
Operations Analytics & Insights Lead in London employer: Harnham - Data & Analytics Recruitment Careers
As a leading consumer retail organisation based in London, we pride ourselves on fostering a dynamic and inclusive work culture that champions innovation and collaboration. Our commitment to employee growth is evident through tailored development programmes and the opportunity to lead transformative digital initiatives, all while enjoying a competitive salary and bonus structure. Join us to be part of a forward-thinking team that values your contributions and empowers you to drive meaningful change in a rapidly evolving market.
Contact Details:
Harnham - Data & Analytics Recruitment Careers Recruitment Team
