Ecommerce Growth Manager
London | Hybrid (1x a week) | £300-350/day | 3-4 month initial contract | Outside IR35
An exciting opportunity to join a major consumer-focused organisation on a high-impact ecommerce growth project. This contract will play a key role in driving digital sales performance, identifying commercial opportunities, and enhancing online customer journeys across multiple product areas. You will work with a range of stakeholders to turn data-driven insights into tangible business outcomes.
The Company
They are a well-established organisation with a significant digital customer base and a strong focus on ecommerce performance. Their digital teams are delivering a range of merchandising, pricing and optimisation initiatives to support ambitious growth objectives. They are seeking additional ecommerce expertise to help identify and prioritise opportunities that improve online sales performance. This is a collaborative environment where commercial thinking and stakeholder engagement are highly valued.
The Role and Deliverables
- Analyse ecommerce performance, digital sales trends and conversion metrics to identify commercial opportunities and risks.
- Monitor performance against targets and forecasts, providing regular insight and recommendations to stakeholders.
- Assess customer journeys and conversion funnels, identifying friction points and opportunities to improve the online experience.
- Partner with CRO, Product, UX, Trading and Insight teams to prioritise and progress optimisation initiatives.
- Support experimentation and conversion rate optimisation activity through evidence-based recommendations and opportunity sizing.
- Deliver regular reporting, forecasting, competitor analysis, optimisation backlogs and performance improvement plans.
Your Skills & Experience
- Strong experience within ecommerce, digital sales, digital trading or online growth environments.
- Proven ability to analyse digital performance and convert insights into commercially focused actions.
- Experience working with ecommerce customer journeys, conversion funnels and optimisation initiatives.
- Working knowledge of Adobe Analytics and confidence using analytics platforms to inform decision-making.
- Familiarity with behavioural analytics tools such as Contentsquare or similar platforms.
- Understanding of conversion rate optimisation and experimentation methodologies.
- Strong stakeholder management skills with the ability to influence cross-functional teams.
- Commercial mindset with experience supporting forecasting, trading decisions and growth strategies.
- Ability to take ownership of initiatives, maintain momentum and proactively drive outcomes.
How to Apply
If you are an Ecommerce Growth Manager with strong commercial acumen and a passion for ecommerce optimisation, apply today to discuss this contract opportunity further.
Contact Details:
Harnham - Data & Analytics Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Growth Manager in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Harnham - Data & Analytics Recruitment Careers, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Harnham - Data & Analytics Recruitment Careers!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Harnham - Data & Analytics Recruitment Careers, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Harnham - Data & Analytics Recruitment Careers and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Harnham - Data & Analytics Recruitment Careers that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Harnham - Data & Analytics Recruitment Careers
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
