Customer AnalystLondon (Hybrid, 3 days per week in office) | £50,000 | 12-Month Fixed-Term ContractThis is an excellent opportunity for a Customer Analyst to join a growing organisation and play a key role in shaping customer and commercial decision-making. You'll work across customer, retail, and financial data, delivering insights that directly influence strategy, performance, and customer experience.The CompanyThey are a customer-focused business that places data at the centre of decision-making. With an established presence and a strong focus on growth, they are continuing to invest in analytics capabilities to better understand customer behaviour and commercial performance. You will join a collaborative environment where data is valued and insights have genuine impact across the organisation.The RoleAs a Customer Analyst, you will turn complex customer and commercial data into clear, actionable insights.Key responsibilities include:* Producing analysis and recommendations to support key commercial and customer-focused decisions.
* Building and maintaining KPI dashboards and reporting using data visualisation tools.
* Analysing customer behaviour, purchasing trends, retention metrics, and customer satisfaction.
* Delivering regular customer insight reporting on product performance, purchasing patterns, and seasonal trends.
* Supporting store and channel performance analysis to identify growth opportunities.
* Defining customer segments and measuring the effectiveness of customer engagement campaigns.
* Conducting A/B test analysis and campaign performance reporting.
* Partnering with stakeholders across Customer Experience, Retail, Finance, and Analytics teams to drive data-led decision making.
* Supporting forecasting, performance measurement, and commercial modelling initiatives.Your Skills & Experience* Strong commercial experience in a Customer Analyst, Customer Insights Analyst, CRM Analyst, or similar analytics role.
* Experience working with large customer, retail, e-commerce, or transactional datasets.
* Strong SQL capability.
* Experience using data visualisation tools such as Power BI, Tableau, or Looker.
* Ability to communicate insights effectively to both technical and non-technical stakeholders.
* Experience with customer segmentation, customer lifecycle analysis, campaign measurement, and reporting.
* Exposure to Snowflake or similar cloud-based data platforms is beneficial.
* A curious and proactive approach to problem-solving.How to ApplyIf you're a Customer Analyst looking for a highly visible role where your insights will directly influence business decisions, apply today.
Customer Analyst in London employer: Harnham - Data & Analytics Recruitment Careers
As a leading consumer retail organisation based in London, we pride ourselves on fostering a dynamic and inclusive work culture that champions innovation and collaboration. Our commitment to employee growth is evident through tailored development programmes and the opportunity to lead transformative digital initiatives, all while enjoying a competitive salary and bonus structure. Join us to be part of a forward-thinking team that values your contributions and empowers you to drive meaningful change in a rapidly evolving market.
Contact Details:
Harnham - Data & Analytics Recruitment Careers Recruitment Team
