At a Glance
- Tasks: Lead the migration of CRM campaigns from Bloomreach to Klaviyo and design customer journeys.
- Company: Dynamic digital agency focused on CRM and customer engagement for top retail brands.
- Benefits: Competitive daily rate, mostly remote work, and impactful project experience.
- Other info: Join a collaborative team and enhance your skills in a fast-paced environment.
- Why this job: Shape the future of CRM strategy and make a real difference in a high-impact project.
- Qualifications: Strong experience with Bloomreach and Klaviyo, plus CRM migration expertise.
The predicted salary is between 47250 - 57750 £ per year.
- CRM Migration Consultant (Bloomreach to Klaviyo)
- London - £400 a day
- Mostly remote
This is an opportunity to join a high-impact CRM transformation project for a well-known retail-focused client.
Working through a specialist agency, you will play a key role in migrating CRM capabilities from Bloomreach to Klaviyo, helping to shape the future CRM strategy rather than simply executing a lift-and-shift migration.
The Company
They are a digital agency delivering CRM and customer engagement projects for leading consumer-focused brands.
They are supporting a retail client through a significant CRM platform migration and are looking for a contractor who can provide both hands-on delivery and strategic guidance.
This is a project-focused engagement where your expertise will directly influence the success of the migration.
The Role and Deliverables
- Lead the migration of CRM campaigns and customer journeys from Bloomreach to Klaviyo.
- Assess existing CRM activity and determine which data, campaigns, and processes should be migrated.
- Design and build CRM workflows, customer journeys, and campaign integrations within Klaviyo.
- Define and implement event-triggered communications and automation processes.
- Ensure effective integration between Klaviyo and wider business platforms, including payment and transactional systems.
- Advise on CRM best practice, segmentation strategy, and optimal platform configuration throughout the migration.
- Your Skills & Experience
- Strong hands-on experience with both Bloomreach and Klaviyo.
- Proven capability delivering CRM platform migrations and transformation projects.
- Strong understanding of CRM strategy, customer lifecycle marketing, and marketing automation.
- Experience defining customer segmentation and audience targeting approaches.
- Knowledge of data integration, event tracking, and CRM platform connectivity.
- Ability to build templates, workflows, and automated customer journeys within Klaviyo.
- Experience with Customer. io would be highly advantageous.
If you have strong experience using Bloomreach and Klaviyo please apply below with your latest CV!
CRM Migration Consultant/ CRM Specialist in London employer: Harnham - Data & Analytics Recruitment Careers
As a leading consumer retail organisation based in London, we pride ourselves on fostering a dynamic and inclusive work culture that champions innovation and collaboration. Our commitment to employee growth is evident through tailored development programmes and the opportunity to lead transformative digital initiatives, all while enjoying a competitive salary and bonus structure. Join us to be part of a forward-thinking team that values your contributions and empowers you to drive meaningful change in a rapidly evolving market.
Contact Details:
Harnham - Data & Analytics Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CRM Migration Consultant/ CRM Specialist in London
✨Join Customer Support Communities
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We think you need these skills to ace CRM Migration Consultant/ CRM Specialist in London
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
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Be Clear About Your Availability:Freelance gigs often come with flexible hours, but it's important to outline when you can work. Be open about your availability in your application—this helps the hiring manager at Harnham - Data & Analytics Recruitment Careers know if you can meet their needs without any hiccups!
Tailor Your Application to Harnham - Data & Analytics Recruitment Careers:Every company has its vibe and customer approach. Research Harnham - Data & Analytics Recruitment Careers's mission and their support philosophy. Use this knowledge to personalise your cover letter and show how your style aligns perfectly with theirs—this makes you stand out in the freelance crowd!
How to prepare for a job interview at Harnham - Data & Analytics Recruitment Careers
✨Showcase Your Problem-Solving Skills
Freelancing in customer support means you'll often be solving unique problems on the fly. Be ready to share specific examples where you've effectively addressed customer issues, highlighting your critical thinking and adaptability. It’s all about showing you can think on your feet!
✨Familiarise Yourself with the Tools of the Trade
Knowing your way around customer support tools like Zendesk, Freshdesk, or even CRM systems can set you apart. Make sure to mention any experience with these platforms during the interview to demonstrate your readiness to hit the ground running at Harnham - Data & Analytics Recruitment Careers.
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As a freelancer, your availability can be a key factor in the decision-making process. Be prepared to discuss how many hours you can commit and your willingness to work odd hours or on weekends to meet customer needs. This shows your commitment and readiness to jump into the role.
✨Highlight Your Communication Style
In customer support, how you communicate can make or break the customer experience. Be ready to talk about your communication style, perhaps even demonstrating it during the interview. Show that you're personable, empathetic, and capable of conveying complex information clearly to clients.
