At a Glance
- Tasks: Analyse fraud cases, develop prevention frameworks, and collaborate with teams to enhance security.
- Company: Established consumer-focused organisation with a strong eCommerce presence.
- Benefits: Competitive daily rate, hands-on experience, and opportunity to shape fraud prevention strategies.
- Other info: Dynamic environment with opportunities for professional growth and development.
- Why this job: Join a pivotal role in transforming fraud prevention and make a real impact.
- Qualifications: Experience in chargebacks, fraud operations, and strong analytical skills.
The predicted salary is between 37800 - 41400 £ per year.
CHARGE BACK SPECIALIST
LONDON - 5 DAYS ONSITE 12 MONTH CONTRACT INSIDE IR £195 PER DAYThis is an opportunity to join a business at a pivotal stage in the evolution of its fraud function.
You will play a key role in moving the organisation from a reactive approach to a more strategic fraud prevention capability, combining hands-on case management with process improvement and long-term fraud reduction initiatives.
The Company They are a well-established consumer-facing organisation with a significant e Commerce presence and high transaction volumes.
Their focus is on delivering a secure and seamless customer experience while continuously strengthening fraud prevention capabilities.
As part of a wider transformation programme, they are investing in improved processes, controls and frameworks to reduce fraud risk and chargeback volumes.
The Role and Deliverables
- Analyse fraud and chargeback case backlogs to identify recurring patterns, trends and root causes.
- Investigate and manage chargeback and product fraud cases, ensuring timely resolution and effective outcomes.
- Develop and implement fraud prevention frameworks, processes and controls to reduce future fraud volumes.
- Produce reporting and insights that support fraud strategy and operational decision-making.
- Collaborate with Fraud, Product and Operational teams to enhance fraud prevention capabilities.
- Recommend and support the implementation of best practice fraud controls within an e Commerce environment.
- Your Skills & Experience
- Strong experience in chargebacks, payment fraud or fraud operations.
- Strong understanding of chargeback processes, dispute management and fraud investigation workflows.
- Ability to analyse fraud trends and identify opportunities for preventative action.
- Experience designing and implementing fraud controls, frameworks and operational processes.
- Background within e Commerce, online retail or high-volume transaction environments.
- Strong analytical, stakeholder management and communication skills.
- Knowledge of card payment schemes, chargeback regulations or fraud monitoring tools is beneficial.
- Experience producing actionable fraud reporting and insights is advantageous.
Charge Back Specialist in London employer: Harnham - Data & Analytics Recruitment Careers
As a leading consumer retail organisation based in London, we pride ourselves on fostering a dynamic and inclusive work culture that champions innovation and collaboration. Our commitment to employee growth is evident through tailored development programmes and the opportunity to lead transformative digital initiatives, all while enjoying a competitive salary and bonus structure. Join us to be part of a forward-thinking team that values your contributions and empowers you to drive meaningful change in a rapidly evolving market.
Contact Details:
Harnham - Data & Analytics Recruitment Careers Recruitment Team
