At a Glance
- Tasks: Lead donor engagement strategies and enhance supporter experiences for a meaningful cause.
- Company: Established non-profit dedicated to supporting communities in need worldwide.
- Benefits: Competitive salary, flexible work arrangements, and the chance to make a real impact.
- Other info: Opportunity to work in a collaborative environment with ambitious growth plans.
- Why this job: Shape donor relationships and drive fundraising growth while making a difference.
- Qualifications: Experience in fundraising and donor engagement with strong analytical skills.
The predicted salary is between 40500 - 49500 £ per year.
Donor Engagement & Retention (CRM) Manager
Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.
Nottingham (1 day a week)
This is an exciting opportunity to build a donor engagement and retention function from the ground up.
You will have the autonomy to shape strategy, influence supporter experiences, and drive long-term donor relationships across multiple channels while making a meaningful impact within a purpose-led organisation.
THE COMPANY
They are a well-established non-profit organisation committed to supporting communities facing poverty, crisis, and humanitarian challenges around the world.
With a strong supporter base and ambitious growth plans, they are investing in donor engagement to create deeper, more meaningful relationships with their donors.
Collaboration, innovation, and supporter-centric thinking are at the heart of their approach.
This newly created role offers the chance to make a lasting impact on fundraising performance and donor experience.
THE ROLE
As a Donor Engagement & Retention (CRM) Manager, you will shape and lead a donor engagement strategy from the ground up, driving supporter retention and long-term fundraising growth.
Specifically, you can expect to be involved in the following
- Develop and lead a donor retention strategy across one-off donors, regular supporters, major donors, and lapsed donors.
- Design and optimise multi-channel supporter journeys, including onboarding, stewardship, feedback, and re-engagement programmes.
- Work closely with fundraising, marketing, and operational teams to deliver seamless donor experiences.
- Use audience insight and performance data to create targeted engagement strategies for different supporter segments.
- Monitor retention metrics and KPIs, providing regular performance reporting and actionable recommendations.
- Manage and oversee donor care activities, ensuring high standards of supporter service and engagement.
- Lead donor feedback initiatives to strengthen supporter relationships and improve future campaigns.
- Support compliance with fundraising regulations and liaise with relevant industry bodies where required.
- Champion a donor-first approach across all communications and engagement activities.
SKILLS AND EXPERIENCE
The successful Donor Engagement & Retention (CRM) Manager will have the following skills and experience:
- Strong experience within fundraising, donor engagement, donor retention, or supporter development.
- Proven ability to create and implement retention strategies and supporter journeys. xsabvtc
- Experience using channels such as email, SMS, web, social media, telemarketing, messaging platforms, or donor apps.
- Excellent analytical skills with the ...
Donor Engagement & Retention (CRM) Manager employer: Harnham - Data & Analytics Recruitment Careers
As a leading consumer retail organisation based in London, we pride ourselves on fostering a dynamic and inclusive work culture that champions innovation and collaboration. Our commitment to employee growth is evident through tailored development programmes and the opportunity to lead transformative digital initiatives, all while enjoying a competitive salary and bonus structure. Join us to be part of a forward-thinking team that values your contributions and empowers you to drive meaningful change in a rapidly evolving market.
Contact Details:
Harnham - Data & Analytics Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Donor Engagement & Retention (CRM) Manager
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Harnham - Data & Analytics Recruitment Careers.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Harnham - Data & Analytics Recruitment Careers.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Harnham - Data & Analytics Recruitment Careers.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Harnham - Data & Analytics Recruitment Careers. Apply directly through us to stand out!
We think you need these skills to ace Donor Engagement & Retention (CRM) Manager
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Harnham - Data & Analytics Recruitment Careers. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Donor Engagement & Retention (CRM) Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Harnham - Data & Analytics Recruitment Careers
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Harnham - Data & Analytics Recruitment Careers. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
