Customer Analytics Manager
£60,000-£70,000
London (Hybrid - 3x Days a Week in Office)
12-Month FTC
The Company
A leading British fashion retailer with a strong high-street and online presence, serving millions of customers across the UK is seeking a Customer Analytics Manager to join on an initial 12-month contract! The business has made significant progress in how it uses customer data, moving towards a much more customer-led approach to decision-making across the organisation. This is an opportunity to join a growing analytics function at an exciting point in its development, helping the wider business better understand its customers and use data to drive commercial decisions.
The Role
As the Customer Analytics Manager, you will sit within the wider Customer Analytics function, working across customer behaviour, lifecycle, segmentation, retention, loyalty and profitability. This is a hands-on analytical role where you'll own the customer analytics agenda, delivering insight that helps the business understand what its customers are doing, why they're doing it and what this means commercially. You'll lead customer reporting and deep-dive analysis, turning complex datasets into clear stories and actionable recommendations for senior stakeholders.
You'll also work across areas including:
Customer lifecycle and health
Customer segmentation and profiling
Retention and loyalty
Customer profitability and lifetime value
Customer behaviour and trends
Campaign and promotional effectiveness
Advanced analytics and modelling
Customer reporting and KPI development
You'll be expected to go beyond simply producing analysis, building compelling customer narratives and helping stakeholders understand how customer behaviour connects to sales, retention and wider commercial performance. The role also has a small leadership element, with responsibility for managing 1-2 analysts. Previous formal line management experience isn't essential, however experience mentoring or developing more junior analysts would be valuable.
Your Skills & Experience
Strong experience in customer analytics, customer insight or a closely relate...
Customer Analytics Manager employer: Harnham - Data & Analytics Recruitment Careers
As a leading consumer retail organisation based in London, we pride ourselves on fostering a dynamic and inclusive work culture that champions innovation and collaboration. Our commitment to employee growth is evident through tailored development programmes and the opportunity to lead transformative digital initiatives, all while enjoying a competitive salary and bonus structure. Join us to be part of a forward-thinking team that values your contributions and empowers you to drive meaningful change in a rapidly evolving market.
Contact Details:
Harnham - Data & Analytics Recruitment Careers Recruitment Team
