At a Glance
- Tasks: Join our team to solve complex technical challenges and drive customer success.
- Company: Harness, a leading AI Software Delivery Platform valued at $5.5B.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborate globally and enjoy a dynamic work environment with excellent career prospects.
- Why this job: Make a real impact by modernising software delivery with cutting-edge technology.
- Qualifications: 7+ years in software engineering or DevOps, with strong problem-solving skills.
The predicted salary is between 80000 - 100000 € per year.
Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal. Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.
We are seeking a highly technical and customer-focused Customer Architect (Forward Deployed Engineer) to join our Customer Success team in London. In this role, you will operate in a Forward Deployed Engineer model — embedding deeply with customers to solve complex technical challenges, accelerate adoption, and deliver measurable business outcomes. You will act as both a hands-on builder and a strategic advisor, working directly within customer environments to design, implement, and optimize solutions.
About the role:
- Forward Deployed Customer Engagement: Embed with customer teams as a hands-on technical partner, working directly in their environments to solve real-world challenges. Own the technical success of customer implementations across multiple Harness modules. Act as a bridge between customer teams and Harness Product & Engineering.
- Technical Delivery & Enablement: Provide hands-on guidance to integrate Harness into existing toolchains and processes. Design and implement CI/CD, infrastructure, and DevSecOps workflows tailored to customer architectures. Lead onboarding, implementation, and enablement programs to accelerate time-to-value.
- Multi-Module Platform Adoption: Drive adoption across the breadth of the Harness platform, helping customers expand beyond initial use cases. Architect solutions that span multiple modules (e.g., pipelines, infrastructure, security, cost optimization). Guide customers toward a platform-centric approach rather than fragmented tooling.
- Strategic Advisory: Serve as a trusted advisor to engineering and platform leadership. Develop and execute success plans aligned to business and technical outcomes. Lead technical reviews and business reviews to demonstrate value and identify growth opportunities.
- Optimization & Insights: Analyze usage, pipeline performance, and adoption data to identify gaps and opportunities. Deliver actionable recommendations across technology, processes, and team practices. Proactively identify risks to adoption or retention and drive mitigation strategies.
- Cross-Functional Collaboration: Partner with Product and Engineering to influence roadmap based on customer feedback. Collaborate with Sales and Customer Success on expansion and renewal strategies. Contribute to best practices, reference architectures, and enablement content.
About you:
- Experience: 7+ years in software engineering, solutions architecture, DevOps, or technical consulting. Experience working in deeply technical, customer-facing roles, ideally in a forward deployed, consulting, or professional services capacity. Proven ability to lead complex implementations and drive customer outcomes.
- Technical Skills: Experience across multiple of the following: Cloud & Infrastructure (AWS, GCP, Azure, Terraform, CloudFormation), Containers & Orchestration (Kubernetes, Helm, Kustomize, OpenShift), CI/CD & DevOps (Jenkins, GitHub Actions, GitLab CI, Harness), Languages & Scripting (Python, Bash, YAML; Go is a plus).
- DevSecOps (preferred): Secure pipeline design and policy enforcement. Familiarity with SAST, DAST, SCA, or supply chain security concepts. Experience integrating security into CI/CD workflows.
- Core Competencies: Strong problem-solving skills with a hands-on, builder mindset. Ability to operate across multiple technical domains rather than a single specialization. Excellent communication skills, with the ability to influence both engineers and senior stakeholders. Comfortable navigating ambiguity and working in fast-paced environments. Curiosity and a strong commitment to continuous learning.
- Preferred Qualifications: Experience in roles such as Solutions Architect, Customer Success Engineer, Professional Services, or Forward Deployed Engineer. Experience working with platform engineering or internal developer platforms (IDPs). Relevant certifications (AWS, Kubernetes, Terraform, etc.). Exposure to security engineering or application security practices.
Success Metrics:
- High adoption across multiple Harness modules within assigned accounts.
- Strong retention and expansion (AGRR targets).
- Measurable improvements in customer delivery performance and efficiency.
- Customer satisfaction and overall account health.
Work Location: Hybrid Onsite in London with estimated travel 10-20% across the EU.
Customer Architect (Forward Deployed Engineer) DevSecOps in London employer: Harness
Harness is an exceptional employer that fosters a dynamic and innovative work culture, particularly for the Customer Architect role in London. With a strong emphasis on employee growth, Harness offers opportunities to engage deeply with customers, solve complex challenges, and drive impactful outcomes while being part of a global team that values collaboration and continuous learning. The hybrid work model allows for flexibility, and the company's commitment to cutting-edge technology ensures that employees are at the forefront of AI-driven software delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Architect (Forward Deployed Engineer) DevSecOps in London
✨Tip Number 1
Get to know the company inside out! Research Harness, its products, and its culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to referrals, which can boost your chances of landing that job.
✨Tip Number 3
Prepare for technical interviews by brushing up on relevant skills. Since this role involves DevSecOps, make sure you're comfortable discussing CI/CD processes, cloud platforms, and security practices. Practice coding challenges to sharpen your skills!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Customer Architect position.
We think you need these skills to ace Customer Architect (Forward Deployed Engineer) DevSecOps in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Architect role. Highlight your experience in DevSecOps, cloud technologies, and customer-facing roles. We want to see how your skills align with what we do at Harness!
Showcase Your Technical Skills:Don’t hold back on your technical expertise! Mention specific tools and technologies you’ve worked with, like AWS, Kubernetes, or CI/CD pipelines. We love seeing candidates who can demonstrate their hands-on experience.
Be Customer-Focused:Since this role is all about embedding with customers, share examples of how you've successfully solved complex challenges for clients in the past. We’re looking for that customer-centric mindset that drives results!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the Harness team!
How to prepare for a job interview at Harness
✨Know Your Tech Inside Out
As a Customer Architect, you'll need to demonstrate your technical prowess. Brush up on your knowledge of CI/CD, cloud platforms like AWS or Azure, and DevSecOps practices. Be ready to discuss how you've implemented these technologies in past roles and how they can be applied to solve customer challenges.
✨Showcase Your Problem-Solving Skills
Harness is all about solving complex technical challenges for customers. Prepare examples from your experience where you identified a problem, designed a solution, and successfully implemented it. Highlight your hands-on approach and how you collaborated with teams to achieve results.
✨Understand the Customer's Perspective
In this role, you'll be embedding with customer teams. Research the company and its products beforehand. Think about their potential pain points and how Harness can help. This will show that you're not just technically savvy but also customer-focused, which is crucial for success.
✨Communicate Effectively
Strong communication skills are key when working with both technical teams and senior stakeholders. Practice explaining complex concepts in simple terms. During the interview, be clear and concise in your responses, and don't hesitate to ask clarifying questions if needed.
