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For Companies At a Glance
- Tasks: Lead the operational management of a Primary Care Network and ensure high-quality service delivery.
- Company: Join a well-established Primary Care Network in North West London.
- Benefits: Competitive salary, professional development, and a chance to make a real impact.
- Why this job: Be at the forefront of healthcare transformation and improve community health services.
- Qualifications: Experience in NHS primary care management and strong organisational skills.
- Other info: Dynamic role with opportunities for growth in a rapidly evolving environment.
The predicted salary is between 43000 - 58000 £ per year.
An exciting opportunity to work for a well-established Primary Care Network in North West London in a vital operational lead role. This post requires a flexible can-do attitude with adaptability and a responsive, positive approach to change.
Main duties of the job
- PCN Coordination & Delivery
- Programme, Performance & KPI Management
- Workforce & ARRS Management
- Digital, Data & Operational Transformation
- Compliance, Governance & Quality Assurance
- Enhanced Access Service Management
About us
Harness South PCN provides general and extended medical services to the patients residing across Neasden, Stonebridge, Harlesden, Willesden and Park Royal. Harness South PCN consists of a team of 10 practices.
Local context
The PCN Manager will work within the West and North London Integrated Care Board (ICB), supporting delivery of place-based and system priorities across the ICB's boroughs. The role will contribute to the ICB's strategic aims, including:
- Improving access to general practice and neighbourhood-based care
- Supporting delivery of Same Day Access, Enhanced Access and Urgent Care pathways
- Strengthening neighbourhood multidisciplinary working
- Supporting integration with community, mental health, acute, local authority and voluntary sector partners
- Ensuring high-quality, safe and well-led services in line with CQC and ICB governance frameworks
The PCN Manager will act as a key operational link between the PCN, ICB place teams and wider system partners, ensuring local initiatives are delivered effectively and consistently.
Job responsibilities
The PCN Manager will oversee the day-to-day operational running of Harness South PCN, ensuring high quality delivery of all PCN DES services and transformation programmes. They will work alongside the Clinical Directors to deliver the Primary Care Networks agenda. The manager will also oversee and work closely with the Digital Transformation Lead on improvement initiatives and operationally ensure governance and compliance standards are met (including DSPT and CQC-aligned requirements). The role includes managing performance, KPIs and reporting. Coordinating the ARRS workforce and working closely with the Finance Director to maintain financial oversight, including budgets, claims and contracts. The postholder will also manage communication and build relationships with other stakeholders, including local authorities, third sector and patient representative organisations, other local PCNs healthcare providers and the ICB. They will support collaborative working and the development and sustainability of GP practices in the Harness South area.
Person Specification
Knowledge
- Strong understanding of PCNs, ARRS, DES, EA DES, CAA, IIF and NWL ES
- Knowledge of DSPT, IG, ISAs and digital governance
- Aware of CQC requirements relevant to PCN activity
- Understanding of population health and access improvement principles
Experience
- Operational management experience in NHS primary care
- Experience managing budgets, claims, KPIs and workforce
- Experience running searches, interpreting data and producing reports
- Experience delivering multisite or multiteam services
- Sound people management experience including training, development and performance management of staff
Skills
- Strong organisational and multitasking abilities
- Ability to interpret PCN DES, guidance, KPIs and specifications
- Excellent communication and relationship building skills
- Strong digital literacy including MS Office, EMIS and dashboard tools
Attributes
- High standards of integrity, transparency & accountability
- Ability to use own initiative, follow tasks through and work with a high level of autonomy
- Resilient, responsive, agile & adaptable in a rapidly changing NHS environment
Qualifications
- Degree or equivalent operational leadership experience
- Project management or NHS leadership training
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£50,000 to £55,000 a year depending on experience.
Primary Care Network (PCN) Manager - Harness South employer: Harness Care Ltd
Contact Detail:
Harness Care Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Primary Care Network (PCN) Manager - Harness South
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare sector, especially those involved with PCNs. Attend local events or join online forums to meet potential colleagues and learn about opportunities that might not be advertised.
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or during interviews, highlight your operational management experience and how you've successfully handled budgets and KPIs in the past. Make sure they see you as the perfect fit for their team.
✨Tip Number 3
Be proactive! If you find a role that excites you, don’t just wait for the application process. Reach out directly to the PCN or ICB to express your interest and ask insightful questions about the role. This shows initiative and can set you apart from other candidates.
✨Tip Number 4
Keep it digital! Familiarise yourself with the digital tools and platforms used in primary care, like EMIS and dashboard tools. Being tech-savvy will not only boost your confidence but also demonstrate your readiness to tackle the digital transformation aspect of the role.
We think you need these skills to ace Primary Care Network (PCN) Manager - Harness South
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with PCNs and operational management. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Skills: Emphasise your organisational and multitasking abilities in your application. We’re looking for someone who can juggle multiple responsibilities, so give us examples of how you’ve successfully managed similar tasks in the past.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Harness Care Ltd
✨Know Your PCNs Inside Out
Make sure you have a solid understanding of Primary Care Networks, especially the specifics of ARRS, DES, and CQC requirements. Brush up on how these frameworks impact operational management and patient care, as this knowledge will show your commitment and expertise.
✨Showcase Your Leadership Skills
Prepare to discuss your previous operational management experience in NHS primary care. Think of specific examples where you've successfully managed budgets, KPIs, or led teams. This will demonstrate your ability to oversee the day-to-day running of the PCN effectively.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in a rapidly changing environment. Prepare scenarios where you had to adapt quickly or manage multiple priorities, showcasing your resilience and agility in handling challenges.
✨Build Relationships with Stakeholders
Highlight your communication and relationship-building skills. Be ready to discuss how you've collaborated with local authorities, healthcare providers, or community organisations in the past. This will illustrate your ability to foster partnerships essential for the role.
