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- Tasks: Lead the operational management of a Primary Care Network and ensure high-quality service delivery.
- Company: Join a well-established Primary Care Network in North West London.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference in community healthcare and improve patient access.
- Qualifications: Experience in NHS primary care management and strong organisational skills.
- Other info: Dynamic role with a focus on collaboration and innovation in healthcare.
The predicted salary is between 43000 - 58000 £ per year.
An exciting opportunity to work for a well-established Primary Care Network in North West London in a vital operational lead role. This post requires a flexible can-do attitude with adaptability and a responsive, positive approach to change.
Main duties of the job:
- PCN Coordination & Delivery
- Programme, Performance & KPI Management
- Workforce & ARRS Management
- Digital, Data & Operational Transformation
- Compliance, Governance & Quality Assurance
- Enhanced Access Service Management
About us:
Harness South PCN provides general and extended medical services to the patients residing across Neasden, Stonebridge, Harlesden, Willesden and Park Royal. Harness South PCN consists of a team of 10 practices.
Local context:
The PCN Manager will work within the West and North London Integrated Care Board (ICB), supporting delivery of place-based and system priorities across the ICB's boroughs. The role will contribute to the ICB's strategic aims, including:
- Improving access to general practice and neighbourhood-based care
- Supporting delivery of Same Day Access, Enhanced Access and Urgent Care pathways
- Strengthening neighbourhood multidisciplinary working
- Supporting integration with community, mental health, acute, local authority and voluntary sector partners
- Ensuring high-quality, safe and well-led services in line with CQC and ICB governance frameworks
The PCN Manager will act as a key operational link between the PCN, ICB place teams and wider system partners, ensuring local initiatives are delivered effectively and consistently.
Job responsibilities:
The PCN Manager will oversee the day-to-day operational running of Harness South PCN, ensuring high quality delivery of all PCN DES services and transformation programmes. They will work alongside the Clinical Directors to deliver the Primary Care Networks agenda. The manager will also oversee and work closely with the Digital Transformation Lead on improvement initiatives and operationally ensure governance and compliance standards are met (including DSPT and CQC-aligned requirements). The role includes managing performance, KPIs and reporting. Coordinating the ARRS workforce and working closely with the Finance Director to maintain financial oversight, including budgets, claims and contracts. The postholder will also manage communication and build relationships with other stakeholders, including local authorities, third sector and patient representative organisations, other local PCNs healthcare providers and the ICB. They will support collaborative working and the development and sustainability of GP practices in the Harness South area.
Person Specification:
Knowledge:
- Strong understanding of PCNs, ARRS, DES, EA DES, CAA, IIF and NWL ES
- Knowledge of DSPT, IG, ISAs and digital governance
- Awareness of CQC requirements relevant to PCN activity
- Understanding of population health and access improvement principles
Experience:
- Operational management experience in NHS primary care
- Experience managing budgets, claims, KPIs and workforce
- Experience running searches, interpreting data and producing reports
- Experience delivering multisite or multiteam services
- Sound people management experience including training, development and performance management of staff
Skills:
- Strong organisational and multitasking abilities
- Ability to interpret PCN DES, guidance, KPIs and specifications
- Excellent communication and relationship building skills
- Strong digital literacy including MS Office, EMIS and dashboard tools
Attributes:
- High standards of integrity, transparency & accountability
- Ability to use own initiative, follow tasks through and work with a high level of autonomy
- Resilient, responsive, agile & adaptable in a rapidly changing NHS environment
Qualifications:
- Degree or equivalent operational leadership experience
- Project management or NHS leadership training
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£50,000 to £55,000 a year depending on experience.
Primary Care Network (PCN) Manager - Harness South in London employer: Harness Care Ltd
Contact Detail:
Harness Care Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Primary Care Network (PCN) Manager - Harness South in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare sector, especially those involved with PCNs. Attend local events or join online forums to meet potential colleagues and learn about opportunities that might not be advertised.
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or during interviews, highlight your operational management experience and how it aligns with the role. Use specific examples to demonstrate your understanding of PCNs and your ability to manage performance and KPIs.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t just wait for the application window to open. Reach out directly to the organisation through our website, express your interest, and ask any questions you might have about the role or the team.
✨Tip Number 4
Stay adaptable! The NHS environment is always changing, so be ready to discuss how you've successfully navigated change in your previous roles. Show them you're resilient and can thrive in a dynamic setting, which is key for a PCN Manager.
We think you need these skills to ace Primary Care Network (PCN) Manager - Harness South in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with PCNs, ARRS, and operational management. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your People Skills: As a PCN Manager, you'll be working with various stakeholders. Use your application to demonstrate your excellent communication and relationship-building skills. Share examples of how you've successfully collaborated in the past!
Highlight Your Digital Savvy: With digital transformation being a key part of this role, make sure to mention your proficiency with tools like MS Office and EMIS. We love seeing candidates who are comfortable navigating digital governance and data management!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Harness Care Ltd
✨Know Your PCNs Inside Out
Make sure you have a solid understanding of Primary Care Networks, including ARRS and DES. Brush up on the latest trends and challenges in primary care, especially in North West London. This will show your interviewers that you're not just familiar with the role but also genuinely interested in making a difference.
✨Showcase Your Operational Management Skills
Prepare specific examples from your past experience where you've successfully managed budgets, KPIs, or workforce in a healthcare setting. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewers to see your impact.
✨Demonstrate Your Communication Prowess
As a PCN Manager, you'll need to build relationships with various stakeholders. Be ready to discuss how you've effectively communicated with different teams or external partners in the past. Highlight any experience you have in managing multidisciplinary teams or working with local authorities.
✨Be Ready for Change
The NHS environment is constantly evolving, so be prepared to discuss how you've adapted to change in previous roles. Share examples of how you've led transformation initiatives or improved services, showcasing your resilience and agility in a fast-paced setting.
