General Practice Assistant - Lanfranc Medical Centre

This is an exciting opportunity to work for one of our well established GP Practices; Lanfranc Medical Centre in an enhanced administrative role with some basic clinical elements.

Main duties of the job:

• The role may be flexed to suit the practice requirements, but the post holder will support the smooth running of clinics by performing the more routine reception, administration and basic clinical tasks on behalf of the GP, freeing up their time to focus on the patient.

About us:

Harness North PCN consists of 10 GP practices, caring for a population of over 75,000 patients. We work together with a range of local providers, including acute trusts, community services, social care, voluntary sector and patient participation groups, to offer more personalised, co‑ordinated health and social care to our local population. We currently employ a large team including:

• Management and Administration Support
• Clinical Pharmacists and Pharmacy Technicians
• Social Prescribing Link Workers
• Health and Wellbeing Coaches
• First Contact Physiotherapists

Job responsibilities:

Main Duties and Responsibilities:

• Clinical Administration & Workflow Support: Receive, sort, and prioritise all incoming clinical correspondence, ensuring appropriate action by the GP. Signpost relevant clinical post to appropriate team members (e.g. clinical pharmacists, nursing team). Accurately extract key clinical information from hospital letters, test results, and reports, and code appropriately within the patient electronic record. Support the GP by coordinating follow-up actions arising from clinical correspondence.
• Appointment, Referral & Follow Up Coordination: Arrange patient appointments, referrals, investigations, and follow up reviews as instructed by the GP. Coordinate home visits and liaise with internal teams to ensure continuity of care. Assist in the management of patient recalls, including QOF and IIF reviews.
• Clinical Support Duties: Prepare patients prior to GP consultations, including gathering brief clinical histories and performing basic observations. Undertake clinical tasks as required and within competence, including: Blood pressure measurements, Urinalysis (dip testing), Blood glucose monitoring, ECG recordings. Assist the GP during minor procedures, including wound care and immunisations. Explain treatment procedures to patients when requested by the GP, ensuring patient understanding and reassurance. Act as a key point of contact for patients, managing telephone, face-to-face, and electronic enquiries in a professional and compassionate manner. Support the GP by liaising with external agencies, including: Hospital teams, Community services, On-call doctors and urgent care providers. Facilitate timely clinical advice or admissions, allowing the GP to continue consultations efficiently.
• Reception & Administrative Support: Assist with patient registrations, temporary resident administration, and record updates. Provide administrative and reception cover as required to maintain service continuity. Maintain the security, confidentiality, and tidiness of the reception and clinical areas.
• General Responsibilities: Work collaboratively with the multidisciplinary team to support safe, efficient patient care. Adhere to confidentiality, data protection, infection control, and governance requirements. Undertake ad-hoc duties consistent with the role to support the smooth running of the practice. Maintain flexibility in working practices to meet the evolving needs of the practice and its patients.

Qualifications:

• GCSE or NVQ or equivalent
• Either hold or be willing to undertake a GP Assistant Skills Certificate qualification

Experience:

• Experience of working in a primary care environment
• Experience of working in General Practice using EMIS clinical system
• Experience working as part of a multidisciplinary team
• Awareness of issues within the wider health arena

Other:

• Flexibility to work outside core hours
• Punctual and committed to supporting the team effort

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.