Service Team Assistant in Yeovil

Location: Yeovil

Division: Service – Harmony Fire Group

Since 2017, Harmony Fire has become the 72nd fastest-growing company in Europe, but we’re aiming even higher. It is our mission to continue that growth with the knowledge that the more we grow the greater the impact we can have — reaching more people, increasing our social impact and creating more progression opportunities for our team. We are passionate about making a difference and obsessed with quality. Our goal is to build a world where every resident can sleep safely at night, knowing their home is 100% compliant.

By delivering the highest-quality service, championing our values and going above and beyond to succeed, we can achieve our growth mission and make the UK safer, one home at a time. We’re now hiring a Service Assistant to support our technicians, clients, and service team in delivering excellent customer service and 100% compliance. You’ll play a key role in ensuring dedicated service contracts run smoothly, customers are supported, and compliance is always met. This is more than just a support role—it’s about bringing the right energy, accountability, and resilience to our mission of saving lives through fire & height safety.

Key aspects of the role:

• Assist service technicians with tools, equipment, and materials for fire safety system inspections and maintenance.
• Help with scheduling, documentation, and reporting to ensure compliance with industry standards.
• Perform basic inspections, inventory checks, and preparation of service kits.
• Communicate with customers and team members to ensure smooth service delivery.
• Uphold safety protocols and company standards at all times.
• Build long-lasting, positive and trusting relationships with our key service clients.

Key requirements:

• A team player with a positive, can-do attitude.
• Strong sense of accountability and reliability.
• Ability to adapt and stay resilient in fast-paced or physically demanding environments.
• Excellent communication and organisational skills.
• Previous experience in a technical, construction, or service-based role is an advantage (but not essential—we’ll train the right person).

What we look for in our people:

• Firstly, we embrace the value of Athletes Grit. This means having an unwavering determination and never giving up, even in the face of challenges. We encourage our team members to go the extra mile, constantly pushing themselves beyond their limits to achieve success.
• Next, we believe in the value of Captains Duty. Acting like a leader and taking responsibility is crucial to our company culture. We expect all team members to demonstrate a sense of duty, keeping their promises and fulfilling their commitments.
• Lastly, we foster a Fun Loving Heart. We aim to create a positive and enjoyable work environment by encouraging genuine care and good company among our employees. This translates to spreading positive energy, supporting one another, and finding joy in the work we do.

By understanding and embodying these values, you will not only contribute to our company's success but also thrive personally and professionally.

Why work for Harmony Fire:

• A collaborative and supportive environment in which you can grow.
• A Personal Development Plan tailored to your career.
• Mentoring, training and knowledge-sharing across the team.
• Spacious modern workspaces with great facilities.

Benefits:

• Unlimited holiday.
• Performance bonus (up to 50% of annual salary).
• Enhanced maternity and paternity policies.
• Private Medical.
• Lunch, snacks, fresh fruit & Takeaway Fridays.
• Cycle to work scheme.
• Reward and Recognition trips (including European city breaks).
• Team social budget and two major company events each year.
• Auto-enrolment pension scheme.

Harmony Fire is an equal opportunity employer. We value diversity and are committed to building a team that reflects a variety of backgrounds, perspectives and skills.