Small Works Manager in City of London

Harmony is on a mission to be the best life safety partner to work with and for. Rated an ‘Outstanding Employer’ by Best Companies in 2025, we are only getting bigger and stronger — and we’re looking for A-players to help us get there. We are passionate about making a difference and obsessed with quality. Our goal is to build a world where every resident can sleep safely at night, knowing their home is 100% safe.

We are looking for a Small Works Manager to take end-to-end accountability for small works activity across our Service division. This is a newly created role that fills a real gap — someone who can own the full delivery lifecycle, be the face of Harmony to our clients on small works, and spot the opportunities that come from being in front of customers and in the field every day. This is more than a delivery role. It is about bringing the right energy, commercial instincts and ownership to a function that is growing fast — and making sure every small works job lands on time, on budget, and to the standard our clients expect.

• Take end-to-end accountability for the planning, coordination, and delivery of small works across the Service division — owning the programme from instruction through to completion.
• Ensure all small works activity is underpinned by the right controls: programme management, health and safety compliance, financial oversight, and delivery to specification.
• Be the primary point of contact for clients on small works — attending site, building relationships, and representing Harmony with professionalism and confidence.
• Identify and develop further commercial opportunities arising from site visits and client relationships, feeding pipeline opportunities back to the service and sales teams.
• Maintain full financial accountability for small works — tracking costs, margins, and variations, and ensuring each job delivers against its approved scope.
• Ensure all works comply with relevant health and safety requirements, method statements, and risk assessments.
• Work closely with the scheduling, engineering, and service admin teams to coordinate resource, manage workloads, and keep delivery on track.
• Report on small works performance — programme, financials, quality, and customer satisfaction — keeping senior stakeholders informed and escalating risks early.
• Drive continuous improvement across small works delivery, identifying process gaps and working with the wider service team to resolve them.

• An A-player mindset — high standards, extreme ownership and the drive to do things properly, the first time.
• Proven experience managing small works, reactive works, or a similar field-based delivery function — with full accountability for programme, cost, and quality.
• Strong commercial awareness — able to manage budgets, control costs, identify margin risk, and spot revenue opportunities.
• Confident, credible client-facing skills — comfortable building relationships and having commercial conversations at site and senior level.
• Solid understanding of health and safety requirements in a field service or construction environment — including RAMS, method statements, and compliance frameworks.
• Strong organisational and planning skills — able to manage multiple concurrent works across different sites and priorities.
• Experience working with scheduling, engineering, and operational support teams to coordinate field delivery.
• Proficient in Microsoft 365 — particularly Outlook, Excel, and Teams.
• Experience in fire protection, height safety, or a related life safety discipline (preferable).
• Familiarity with SimPRO or a similar job management system (preferable).
• Full UK driving licence.

This is a chance to own a newly created function at one of the UK’s fastest-growing fire safety specialists — with the autonomy to build it properly, the backing of a strong service team, and direct visibility to senior leadership. At Harmony, we ask a lot — and we give a lot back. The hours are real, the standards are high and the work is demanding, but for those who show up, deliver and go the extra mile, the rewards follow.

A-players here enjoy a competitive salary, a company vehicle, a Personal Development Plan with ongoing training and mentoring, unlimited holiday, a bonus scheme paying up to 50% of annual salary, private medical insurance, enhanced maternity and paternity, lunch, snacks and refreshments on us every day at the office (fresh fruit and Takeaway Friday included), a team social budget, cycle to work, an auto-enrolment pension, two major company events a year and our Reward and Recognition scheme — including European mini-breaks for those who go above and beyond. It is a collaborative, high-energy environment focused on doing things the right way — and none of it is a perk for showing up; it’s what we share with the people pulling the business forward.

Harmony is an equal opportunity employer. We consider all applicants for employment regardless of age, disability, sexual orientation, gender identity, family or parental status, race, colour, nationality, ethnic or national origin, religion or belief. We want everyone who works with us to feel valued and to make a difference.