IT Manager | Global Creative Agency | London

Our client is a renowned creative agency with a global footprint and a reputation for delivering bold, strategic work across branding, digital experiences, and visual storytelling. With a strong presence in London, New York, and the Asia-Pac region, they partner with some of the world's most exciting and influential brands in fashion, hospitality, technology, and culture.

The London office, located in a bright and beautifully designed space in central London, is home to a multidisciplinary team of strategists, creatives, and producers. The environment is fast-paced, collaborative, and highly design-led, with a strong focus on craft, innovation, and cultural relevance.

This is an exciting opportunity to join a business where technology underpins creativity. The IT function is seen as a key enabler of both day-to-day excellence and long-term innovation, making this role central to the agency's continued success.

We are seeking an ambitious, proactive, and highly organised IT Manager to oversee the day-to-day IT operations in our London office. This hands-on position requires deep technical expertise and leadership across Microsoft environments, network infrastructure, and end-user support.

Reporting directly to the Chief Information Officer (CIO) and working as part of a global IT team, you'll be the local lead in London, supported by a team of two. You'll also collaborate with IT Managers in other international offices to ensure secure, reliable, and effective IT services that empower a dynamic, creative, and professional environment.

Main Responsibilities:

• Act as the primary point of IT support for all users in the London office.
• Manage and resolve service desk requests and incidents across hardware, software, Microsoft 365, network, telephony, and standard applications.
• Partner with the local Managing Director and other senior stakeholders to align IT priorities with office needs.
• Troubleshoot and resolve technical issues with a focus on long-term solutions.
• Maintain comprehensive and accurate service documentation.
• Provide regular updates and clear communication to the CIO.
• Manage relationships with third-party IT vendors and service providers.
• Oversee user account management, system permissions, and GDPR compliance.
• Identify and track recurring issues, sharing insights with the wider global IT team.
• Lead IT procurement and assist with onboarding/offboarding processes.
• Stay informed on emerging technologies and suggest improvements or new tools.

What the Client Would Like to See (essential):

• Prior experience in an IT Manager or Senior IT Support position within a fast-paced, professional organisation.
• Excellent technical knowledge across Microsoft 365, Entra (Azure), Windows systems, and network configuration.
• A natural problem-solver with strong troubleshooting skills and attention to detail.
• Someone confident and composed when dealing with multiple priorities or urgent issues.
• A collaborative communicator with excellent interpersonal skills.

What We Would Like to See (non-essential):

• A proactive, service-oriented individual who takes initiative and gets stuck in – no task is too big or too small.
• Experience working in a creative, design-led, or professional services environment.
• A calm, resilient mindset and ability to work independently while being a supportive team player.
• Willingness to be flexible with working hours when needed to support business continuity.
• Enthusiasm for innovation and a readiness to recommend improvements to enhance IT operations.

Benefits: Cycle to work scheme, private medical insurance, discretionary annual bonus, socials, industry events.

Location: London

Start-date: ASAP

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology and Management

Industries: Design Services, Architecture and Planning, Graphic Design