At a Glance
- Tasks: Lead operations for a fast-growing food subscription brand and enhance customer experience.
- Company: Dynamic DTC food brand with a strong digital presence and loyal subscriber base.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Inclusive workplace that values diverse backgrounds and perspectives.
- Why this job: Join a passionate team and shape the future of a rapidly expanding consumer brand.
- Qualifications: Experience in operations or supply chain within food or consumer brands is essential.
The predicted salary is between 55000 - 65000 £ per year.
A category-defining consumer food business is looking for a Senior Operations Manager to join the team as they enter a major stage of growth. Built around a loyal subscriber base and a strong digital presence, the company has developed a reputation for delivering an outstanding customer experience alongside high-quality products that customers genuinely build into their routines.
The business has grown rapidly through its DTC model, supported by strong retention, expanding partnerships, and increasing demand across the UK. With ambitious plans for operational scale, new market launches, and continued product innovation, they are now investing heavily in the infrastructure behind the brand.
This role will take ownership of the operational engine of the business, ensuring products move seamlessly from production through to the customer doorstep. From improving fulfilment performance and inventory planning to strengthening supplier relationships and refining internal processes, the Senior Operations Manager will be central to supporting the next phase of expansion.
Working closely with the founders and senior leadership team, this person will help shape how the business scales operationally over the coming years. It’s an opportunity for someone who enjoys building processes in fast-moving environments and wants to play a highly visible role within an ambitious consumer brand.
Key Responsibilities- Oversee the end-to-end operations function including supply planning, fulfilment, logistics, and customer delivery
- Develop operational processes and systems capable of supporting rapid business growth
- Manage supplier, co-manufacturer, and 3PL relationships to ensure reliability and service standards
- Improve forecasting and inventory management to maximise availability and minimise waste
- Drive efficiencies across the supply chain to improve margins and operational performance
- Partner with finance and commercial teams on planning, forecasting, and growth initiatives
- Monitor and improve KPIs across fulfilment, customer satisfaction, delivery performance, and operational costs
- Support new product launches and expansion into new channels and markets
- Identify operational risks and implement scalable solutions proactively
- Ensure operational compliance and best practices are maintained across the business
- Experience in operations, supply chain, or logistics within a food, FMCG, DTC, or consumer brand
- Experience managing and improving operational performance within a scaling business
- Strong understanding of fulfilment, inventory planning, and supply chain management
- Commercially aware with strong analytical and organisational skills
- Advanced Excel capability and confidence working with operational data
- Strong communication skills with the ability to manage internal and external stakeholders
- Comfortable operating in a fast-paced, entrepreneurial environment
- Experience within a subscription or recurring revenue business
- Exposure to international logistics or market expansion
- Experience working in founder-led businesses
- Familiarity with ERP or inventory management systems
- Experience with Shopify, Xero, or similar operational platforms
- Interest in food, consumer products, or high-growth challenger brands
Salary: £55,000 to £65,000
Location: London (hybrid)
At Harmonic, we are committed to building inclusive and equitable workplaces. We actively encourage applications from candidates of all backgrounds and ensure every application is considered fairly and thoughtfully, regardless of race, religion, gender expression, disability, or sexual orientation.
Senior Operations Manager | DTC Food Subscription Brand | London / Hybrid in Slough employer: Harmonic Operations™ | Certified B Corp
Join a dynamic and rapidly growing DTC food subscription brand in London, where you will play a pivotal role in shaping operational excellence. The company fosters a collaborative work culture that values innovation and employee growth, offering opportunities to develop your skills while contributing to a mission-driven team. With a strong focus on customer satisfaction and sustainability, this is an exciting chance to be part of a brand that is redefining the consumer food experience.
Contact Details:
Harmonic Operations™ | Certified B Corp Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Manager | DTC Food Subscription Brand | London / Hybrid in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and customer experience. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the role of Senior Operations Manager. Highlight your achievements in operations and supply chain management to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and contributing to their growth.
We think you need these skills to ace Senior Operations Manager | DTC Food Subscription Brand | London / Hybrid in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Operations Manager. Highlight your experience in operations, supply chain, or logistics, especially within food or DTC brands. We want to see how your skills align with our ambitious growth plans!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our operational success. Be sure to mention any relevant experience with fulfilment and inventory management.
Showcase Your Analytical Skills:Since we’re all about improving operational performance, make sure to highlight your analytical skills. Share examples of how you've used data to drive efficiencies or improve KPIs in previous roles. Numbers speak volumes!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Harmonic Operations™ | Certified B Corp
✨Know Your Operations Inside Out
Make sure you brush up on your knowledge of operations, supply chain, and logistics, especially in the food or DTC sectors. Be ready to discuss specific examples from your past experience where you've improved operational performance or streamlined processes.
✨Showcase Your Analytical Skills
Since this role requires strong analytical capabilities, prepare to demonstrate your proficiency with data. Bring examples of how you've used Excel or other tools to manage inventory or forecast demand effectively. This will show that you can handle the operational data they'll throw your way.
✨Communicate Like a Pro
Strong communication skills are key for this position. Practice articulating your thoughts clearly and confidently, especially when discussing how you've managed relationships with suppliers or internal stakeholders. Think about how you can convey complex ideas simply.
✨Be Ready for Fast-Paced Questions
Given the entrepreneurial environment, expect questions that assess your ability to thrive under pressure. Prepare scenarios where you've successfully navigated challenges in a fast-moving setting, highlighting your problem-solving skills and adaptability.
