At a Glance
- Tasks: Lead and enhance the member experience in a fast-growing sports foundation.
- Company: Join a dynamic sports foundation focused on social impact and community engagement.
- Benefits: Competitive salary, hybrid work, comprehensive training, and career progression.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Make a real difference in communities through your passion for sports and member engagement.
- Qualifications: Bachelor’s degree, strong communication skills, and a desire to impact social change.
The predicted salary is between 30000 - 38000 £ per year.
The Client
Harmonic is excited to be working once again exclusively with a fast-growth sports foundation who are looking for a Customer Experience Lead to join its growing team. This foundation was founded through the love of making sport accessible for less advantaged families and players. These programs help young people to have access to soft skills development, improvements in mental and physical health alongside connecting them through a community that is not discriminated by socioeconomic backgrounds. They have grown their fundraising income from £800,000 to £2.5m over the last three years and are looking to continue and accelerate this trajectory, growing fundraised income to £8m by 2028.
The foundation is currently going through an exponential level of growth and is looking for bright, ambitious graduates who are looking to make a real impact and change to communities in London through the love of football. The team is proud of their non-corporate, fun and innovative culture where they provide comprehensive training and incredible career progression.
The Role
This role plays a key part in shaping and elevating the end-to-end member experience, from an individual's first interaction with the organisation through to meaningful, ongoing engagement. Combining strategic thinking with hands-on delivery, you will identify opportunities to improve every stage of the member journey, ensuring each touchpoint is intuitive, engaging and member focused.
You will lead the development of scalable digital systems and processes that make it simple for members to navigate the website, access information, and find the support they need. Working within the Data team, you'll collaborate closely with colleagues across Advertising to design and deliver innovative digital solutions that drive engagement, strengthen member relationships, and contribute to the organisation's long-term growth and impact.
Responsibilities:
- Lead and continuously improve the end-to-end member experience, identifying opportunities to enhance every stage of the journey.
- Serve as the main point of contact for current and prospective members, delivering a responsive, personalised service while guiding enquiries, registrations, cancellations and financial support applications.
- Develop and manage efficient member support systems and streamline processes that improve response times and reduce administrative effort.
- Use member feedback, enquiries, and performance data to identify challenges, generate actionable insights and work with the Marketing and Advertising team to optimise engagement.
- Maintain accurate membership records and produce regular reports that support informed decision-making.
What our client would like to see (Essential Experience):
- Bachelor’s degree from university.
- Desire to work in sports or social impact.
- Strong Excel Skills.
- Excellent communication and interpersonal skills.
- Strong verbal and written communication skills.
- Problem solver.
- Pro-active and a driver within the business who is results orientated.
What we would like to see (Non-Essential Experience):
- Corporate experience (either in an internship or full-time work).
- Ambition.
- Experience using AI tools (ChatGPT, Claude or equivalent).
- Understanding of data handling.
- Experience working with a charity, non-profit or sports organisation.
Salary: £30,000-£38,000
Location: London (hybrid)
Start Date: ASAP
At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation.
Customer Experience Lead | Fast Growth Sports Foundation | London in Slough employer: Harmonic Operations™ | Certified B Corp
Harmonic Operations™ is an exceptional employer that champions a culture of innovation and collaboration, making it an ideal place for the Head of Growth to thrive. With a commitment to employee development and a hybrid work model, team members enjoy flexibility while contributing to meaningful growth initiatives in the vibrant city of London. As a Certified B Corp, the company prioritises sustainability and social responsibility, offering unique advantages for those looking to make a positive impact through their work.
Contact Details:
Harmonic Operations™ | Certified B Corp Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Lead | Fast Growth Sports Foundation | London in Slough
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Harmonic Operations™ | Certified B Corp.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Harmonic Operations™ | Certified B Corp.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Harmonic Operations™ | Certified B Corp.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Harmonic Operations™ | Certified B Corp. Apply directly through us to stand out!
We think you need these skills to ace Customer Experience Lead | Fast Growth Sports Foundation | London in Slough
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Harmonic Operations™ | Certified B Corp. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Customer Experience Lead | Fast Growth Sports Foundation | London, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Harmonic Operations™ | Certified B Corp
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Harmonic Operations™ | Certified B Corp. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
