Showroom Coordinator | Luxury Interior Design Brand | London

The Client

Our client is a well-established, design-driven business operating within the premium interiors sector. Renowned for their considered approach to design, quality-led ethos, and attention to detail, they have built a strong reputation among architects, interior designers, specifiers and private clients alike. Their work spans residential and commercial projects, with a clear focus on craftsmanship, material integrity, and timeless design.

The London showroom is a key touchpoint for the brand and functions as more than a retail space; it is a curated environment where ideas are shared, relationships are built, and the brand’s identity is experienced first-hand. The showroom regularly welcomes industry professionals, collaborators, and discerning clients, making it a central part of the company’s creative and commercial presence.

The Role

This role offers an exciting opportunity for a polished and proactive Showroom Coordinator to play a pivotal role within the London showroom team. The role combines front-of-house responsibility, customer experience, showroom operations, and administrative support, making it ideal for someone looking to build a career within interiors, luxury retail, or design-led businesses.

You will be a key point of contact within the showroom, ensuring that every visitor receives a polished, professional, and engaging experience. Working closely with internal stakeholders, you’ll support the day-to-day running of the space, contribute to events and activations, and help uphold the brand’s service standards, visual identity, and commercial objectives.

Responsibilities

• Deliver a welcoming and informed showroom experience, tailoring interactions to both professional and private clients.
• Build strong product knowledge to confidently discuss specifications, finishes, applications, and availability.
• Maintain exceptional showroom standards, ensuring the space remains visually aligned with the brand at all times.
• Coordinate showroom resources, including samples, literature, and client-facing materials.
• Support the execution of events, launches, and presentations, assisting with planning, setup, and guest experience.
• Collaborate cross-functionally with sales, marketing, and operations teams to ensure consistency and efficiency.
• Follow up with clients and contacts after visits to support relationship-building and ongoing engagement.
• Represent the brand professionally, acting as an ambassador across all client and industry interactions.
• Identify opportunities to enhance processes and client experience, contributing ideas and improvements where appropriate.

What the client would like to see (essential)

• Previous experience in a customer-facing role within a design-led, lifestyle, furniture, interiors, homewares, fashion, built environment or premium brand environment (ideally B2B).
• A strong interest in interiors, design, or the creative industries, with an appreciation for quality, aesthetics, and brand storytelling.
• Excellent communication skills with the ability to engage confidently with a wide range of clients and stakeholders.
• A professional, polished, and service-oriented approach, with a clear focus on delivering an outstanding customer experience.
• Strong organisational skills and the ability to manage multiple priorities in a fast-paced showroom or studio setting.
• High levels of attention to detail and a proactive mindset when it comes to presentation, processes, and follow-through.
• Comfortable using day-to-day business systems, including Microsoft Office and basic administrative tools.

What we would like to see (bonus)

• Experience working with high-end brands, luxury retail, studios, galleries, architects or interior designers or other design-focused businesses.
• Exposure to trade-facing environments, including working with designers, specifiers, or professional clients.
• A naturally personable and commercially aware individual who enjoys relationship management, networking, and brand representation.
• Familiarity with CRM systems, client follow-up processes, or showroom operations.

Location: London
Start-date: ASAP
Salary: £28,000 – £33,000 per annum, dependent on experience.

At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation.