At a Glance
- Tasks: Lead operations for a fast-growing food subscription brand and enhance customer experience.
- Company: Dynamic DTC food brand with a strong digital presence and loyal subscribers.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Inclusive workplace that values diverse backgrounds and perspectives.
- Why this job: Join a passionate team and shape the future of a rapidly expanding consumer brand.
- Qualifications: Experience in operations or supply chain within food or consumer brands is essential.
The predicted salary is between 55000 - 65000 £ per year.
A category-defining consumer food business is looking for a Senior Operations Manager to join the team as they enter a major stage of growth. Built around a loyal subscriber base and a strong digital presence, the company has developed a reputation for delivering an outstanding customer experience alongside high-quality products that customers genuinely build into their routines. The business has grown rapidly through its DTC model, supported by strong retention, expanding partnerships, and increasing demand across the UK. With ambitious plans for operational scale, new market launches, and continued product innovation, they are now investing heavily in the infrastructure behind the brand. This role will take ownership of the operational engine of the business, ensuring products move seamlessly from production through to the customer doorstep. From improving fulfilment performance and inventory planning to strengthening supplier relationships and refining internal processes, the Senior Operations Manager will be central to supporting the next phase of expansion. Working closely with the founders and senior leadership team, this person will help shape how the business scales operationally over the coming years. It’s an opportunity for someone who enjoys building processes in fast-moving environments and wants to play a highly visible role within an ambitious consumer brand.
Key Responsibilities
- Oversee the end-to-end operations function including supply planning, fulfilment, logistics, and customer delivery
- Develop operational processes and systems capable of supporting rapid business growth
- Manage supplier, co-manufacturer, and 3PL relationships to ensure reliability and service standards
- Improve forecasting and inventory management to maximise availability and minimise waste
- Drive efficiencies across the supply chain to improve margins and operational performance
- Partner with finance and commercial teams on planning, forecasting, and growth initiatives
- Monitor and improve KPIs across fulfilment, customer satisfaction, delivery performance, and operational costs
- Support new product launches and expansion into new channels and markets
- Identify operational risks and implement scalable solutions proactively
- Ensure operational compliance and best practices are maintained across the business
What they’re looking for (essential)
- Experience in operations, supply chain, or logistics within a food, FMCG, DTC, or consumer brand
- Experience managing and improving operational performance within a scaling business
- Strong understanding of fulfilment, inventory planning, and supply chain management
- Commercially aware with strong analytical and organisational skills
- Advanced Excel capability and confidence working with operational data
- Strong communication skills with the ability to manage internal and external stakeholders
- Comfortable operating in a fast-paced, entrepreneurial environment
Nice to have (non-essential)
- Experience within a subscription or recurring revenue business
- Exposure to international logistics or market expansion
- Experience working in founder-led businesses
- Familiarity with ERP or inventory management systems
- Experience with Shopify, Xero, or similar operational platforms
- Interest in food, consumer products, or high-growth challenger brands
Salary: £55,000 to £65,000
Location: London (hybrid)
At Harmonic, we are committed to building inclusive and equitable workplaces. We actively encourage applications from candidates of all backgrounds and ensure every application is considered fairly and thoughtfully, regardless of race, religion, gender expression, disability, or sexual orientation.
Senior Operations Manager | DTC Food Subscription Brand | London / Hybrid employer: Harmonic Operations™ | Certified B Corp
Join a dynamic and rapidly growing DTC food subscription brand in London, where you will play a pivotal role in shaping operational excellence. The company fosters a collaborative and innovative work culture, offering ample opportunities for professional growth and development while prioritising employee well-being. With a strong commitment to inclusivity and a focus on delivering exceptional customer experiences, this is an ideal environment for those looking to make a meaningful impact in a fast-paced industry.
Contact Details:
Harmonic Operations™ | Certified B Corp Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Manager | DTC Food Subscription Brand | London / Hybrid
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and customer experience focus. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially in operations and supply chain management. Highlight your achievements and how they can benefit the company as they scale.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Operations Manager | DTC Food Subscription Brand | London / Hybrid
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Operations Manager. Highlight your experience in operations, supply chain, or logistics, especially within food or DTC brands. We want to see how your skills align with our ambitious growth plans!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our operational success. Be sure to mention any relevant experience with fulfilment and inventory management.
Show Off Your Analytical Skills:Since we’re all about improving operational performance, don’t forget to showcase your analytical prowess. Mention specific examples where you've used data to drive efficiencies or improve KPIs in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Harmonic Operations™ | Certified B Corp
✨Know Your Operations Inside Out
Make sure you understand the ins and outs of operations, supply chain, and logistics, especially in the food or DTC sector. Brush up on key metrics like fulfilment performance and inventory management, as these will likely come up during your interview.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to drive operational improvements in previous roles. Bring examples of how you've managed KPIs and improved processes, as this will demonstrate your ability to contribute to their ambitious growth plans.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly, especially when discussing complex operational strategies. Remember, you'll need to manage both internal teams and external suppliers, so showing you can communicate effectively is key.
✨Demonstrate Your Passion for Growth
This company is looking for someone who thrives in fast-paced environments. Share your experiences of working in scaling businesses and how you've contributed to their growth. Highlight your enthusiasm for building processes that support expansion and innovation.
