At a Glance
- Tasks: Enhance member experience and streamline support systems in a fast-growing sports foundation.
- Company: Join a dynamic sports foundation dedicated to making sports accessible for all.
- Benefits: Comprehensive training, career progression, and a fun, non-corporate culture.
- Other info: Hybrid work model in London with opportunities for personal and professional growth.
- Why this job: Make a real impact in communities through your passion for sports and social change.
- Qualifications: Bachelor’s degree, strong Excel skills, and excellent communication abilities.
The predicted salary is between 25000 - 32000 £ per year.
Harmonic is excited to be working once again exclusively with a fast-growth sports foundation who are looking for a Customer Service Coordinator to join its growing team. This foundation was founded through the love of making sport accessible for less advantaged families and players. These programs help young people to have access to soft skills development, improvements in mental and physical health alongside connecting them through a community that is not discriminated by socioeconomic backgrounds. They have grown their fundraising income from £800,000 to £2.5m over the last three years and are looking to continue and accelerate this trajectory, growing fundraised income to £8m by 2028.
The foundation is currently going through an exponential level of growth and is looking for bright, ambitious graduates who are looking to make a real impact and change to communities in London through the love of football. The team is proud of their non-corporate, fun and innovative culture where they provide comprehensive training and incredible career progression.
This role plays a key part in shaping and elevating the end-to-end member experience, from an individual's first interaction with the organisation through to meaningful, ongoing engagement. Combining strategic thinking with hands-on delivery, you will identify opportunities to improve every stage of the member journey, ensuring each touchpoint is intuitive, engaging and member focused.
You will lead the development of scalable digital systems and processes that make it simple for members to navigate the website, access information, and find the support they need. Working within the Data team, you'll collaborate closely with colleagues across Advertising to design and deliver innovative digital solutions that drive engagement, strengthen member relationships, and contribute to the organisation's long-term growth and impact.
Responsibilities:- Lead and continuously improve the end-to-end member experience, identifying opportunities to enhance every stage of the journey.
- Serve as the main point of contact for current and prospective members, delivering a responsive, personalised service while guiding enquiries, registrations, cancellations and financial support applications.
- Develop and manage efficient member support systems and streamline processes that improve response times and reduce administrative effort.
- Use member feedback, enquiries, and performance data to identify challenges, generate actionable insights and work with the Marketing and Advertising team to optimise engagement.
- Maintain accurate membership records and produce regular reports that support informed decision-making.
- Bachelor’s degree from university.
- Desire to work in sports or social impact.
- Strong Excel Skills.
- Excellent communication and interpersonal skills.
- Strong verbal and written communication skills.
- Pro-active and a driver within the business who is results orientated.
- Corporate experience (either in an internship or full-time work).
- Ambition.
- Experience using AI tools (ChatGPT, Claude or equivalent).
- Understanding of data handling.
- Experience working with a charity, non-profit or sports organisation.
Location: London (hybrid)
Start Date: ASAP
At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation.
Graduate Customer Service Coordinator | Fast Growth Sports Foundation | London employer: Harmonic Operations™ | Certified B Corp
Harmonic Operations™ is an exceptional employer that champions a culture of innovation and collaboration, making it an ideal place for the Head of Growth to thrive. With a commitment to employee development and a hybrid work model, team members enjoy flexibility while contributing to meaningful growth initiatives in the vibrant city of London. As a Certified B Corp, the company prioritises sustainability and social responsibility, offering unique advantages for those looking to make a positive impact through their work.
Contact Details:
Harmonic Operations™ | Certified B Corp Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Customer Service Coordinator | Fast Growth Sports Foundation | London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Harmonic Operations™ | Certified B Corp. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Harmonic Operations™ | Certified B Corp before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Graduate Customer Service Coordinator | Fast Growth Sports Foundation | London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Harmonic Operations™ | Certified B Corp:Your cover letter is your chance to shine! Tell us why you want to work at Harmonic Operations™ | Certified B Corp specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Harmonic Operations™ | Certified B Corp!
How to prepare for a job interview at Harmonic Operations™ | Certified B Corp
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
