IT Manager | Global Creative Agency | London

IT Manager | Global Creative Agency | London The Client Our client is a renowned creative agency with a global footprint and a reputation for delivering bold, strategic work across branding, digital experiences, and visual storytelling. With a strong presence in London, New York, and Asia-Pac region, they partner with some of the world’s most exciting and influential brands in fashion, hospitality, technology, and culture. The London office, located in a bright and beautifully designed space in central London, is home to a multidisciplinary team of strategists, creatives, and producers. The environment is fast-paced, collaborative, and highly design-led, with a strong focus on craft, innovation, and cultural relevance. This is an exciting opportunity to join a business where technology underpins creativity. The IT function is seen as a key enabler of both day-to-day excellence and long-term innovation, making this role central to the agency’s continued success. The Role We are seeking an ambitious, proactive, and highly organised IT Manager to oversee the day-to-day IT operations in our London office. This hands-on position requires deep technical expertise and leadership across Microsoft environments, network infrastructure, and end-user support. Reporting directly to the Chief Information Officer (CIO) and working as part of a global IT team, you’ll be the local lead in London, supported by a team of two. You’ll also collaborate with IT Managers in other international offices to ensure secure, reliable, and effective IT services that empower a dynamic, creative, and professional environment. Main Responsibilities: Act as the primary point of IT support for all users in the London office. Manage and resolve service desk requests and incidents across hardware, software, Microsoft 365, network, telephony, and standard applications. Partner with the local Managing Director and other senior stakeholders to align IT priorities with office needs. Troubleshoot and resolve technical issues with a focus on long-term solutions. Maintain comprehensive and accurate service documentation. Provide regular updates and clear communication to the CIO. Manage relationships with third-party IT vendors and service providers. Oversee user account management, system permissions, and GDPR compliance. Identify and track recurring issues, sharing insights with the wider global IT team. Lead IT procurement and assist with onboarding/offboarding processes. Stay informed on emerging technologies and suggest improvements or new tools. What the Client Would Like to See (essential): Prior experience in an IT Manager or Senior IT Support position within a fast-paced, professional organisation. Excellent technical knowledge across Microsoft 365, Entra (Azure), Windows systems, and network configuration. A natural problem-solver with strong troubleshooting skills and attention to detail. Someone confident and composed when dealing with multiple priorities or urgent issues. A collaborative communicator with excellent interpersonal skills. What We Would Like to See (non-essential): A proactive, service-oriented individual who takes initiative and gets stuck in – no task is too big or too small. Experience working in a creative, design-led, or professional services environment. A calm, resilient mindset and ability to work independently while being a supportive team player. Willingness to be flexible with working hours when needed to support business continuity. Enthusiasm for innovation and a readiness to recommend improvements to enhance IT operations. Benefits: Cycle to work scheme, private medical insurance, discretionary annual bonus, socials, industry events. Location: London Start-date: ASAP Seniority level Mid-Senior level Employment type Full-time Job function Information Technology and Management Industries Design Services Architecture and Planning Graphic Design Referrals increase your chances of interviewing at Harmonic Operations | Certified B Corp by 2x Get notified about new Information Technology Manager jobs in London Area, United Kingdom. London Area, United Kingdom 37 minutes ago London, England, United Kingdom 1 week ago Information Technology Help Desk Manager Senior IT Problem