Customer Service Manager | Premium Beverage Brand | London
The Client
Our client is an ambitious premium beverage brand on a mission to change the way people think about and experience its category. With a focus on exceptional products, considered sourcing and a belief that everyday rituals can be transformed into something more memorable, the business is challenging conventions and building a distinctive position in the market.
Working closely with producers around the world, the brand champions quality, craftsmanship and the stories behind its products, bringing a more elevated experience to both trade and consumer audiences. As it continues to grow, the business is focused on building a strong foundation for its next stage, with customer experience and operational excellence playing a central role in its success.
This is an opportunity to join a purpose-driven, growing business where the quality of the product is matched by the ambition behind it. For someone who enjoys working in a premium consumer environment, there's real scope to make an impact, help shape how the business operates and contribute to the experience that sets the brand apart.
The Role
This is an opportunity for an experienced Customer Service Manager to take the lead on a key function within a growing consumer brand. You'll manage and develop the Customer Service team, bringing together people, processes and systems to deliver a seamless experience from the moment an order is placed through to delivery.
You'll have the scope to improve how the function operates, strengthen relationships across the business and make sure customer service keeps pace with growth. Combining hands-on operational ownership with team leadership and continuous improvement, this role would suit someone who enjoys making things work better and building a function that can scale.
Key Responsibilities
Lead and develop the Customer Services team, building a culture of accountability, collaboration and consistently high standards.
Oversee customer service across trade and consumer channels, ensuring orders are processed accurately and delivered on time.
Own the day-to-day order management process, from order placement and invoicing through to delivery and query resolution.
Identify opp...
Customer Service Manager | Premium Beverage Brand | London employer: Harmonic Group Ltd Careers
As a Financial Controller at this fast-growing global consumer brand based in London, you will be part of a dynamic and supportive work culture that prioritises employee development and collaboration. The company offers competitive benefits, including hybrid working options, and fosters an environment where your contributions directly impact the company's continued success and expansion. With a focus on innovation and quality, this privately owned firm provides unique opportunities for professional growth within a thriving international market.
Contact Details:
Harmonic Group Ltd Careers Recruitment Team
