Clinical Support Worker

Important dates:

• Closing date: Sunday, 8th March 2026.
• Interview: Group interview on Tuesday, 24th March 2026, from 10am to 1pm.

Hours:

• Full-time and part-time available.
• Harmless operates a 4-day working model with full-time staff working 32 hours per week.

Salary:

• £25,387 per annum, pro rata, rising to £26,964 per annum, pro rata, on successful completion of a probationary period.

Job Description:

During the application process, you are required to:

• Attend an interview in person.
• Give details for us to complete reference checks.
• Complete an enhanced DBS disclosure.

Please note: For you to be successful in applying for the above position, you should be eligible to work in the UK or hold a relevant work visa.

Clinical quality, safeguarding and integrity are at the heart of what we do. The ability to travel across the region is an essential part of this role.

Main purpose and scope of the job:

The ethos at the heart of our service is hope and that recovery is possible, and that with the right support and help, life can get better. You will be part of a service that adheres to, upholds, and has faith in this ethos in all aspects of the operation.

To provide a range of clinical and non-clinical psychosocial interventions designed to promote the recovery and wellbeing of our service users.

To provide an assertive outreach approach across the region, to promote a preventative and early intervention to people of all ages at risk and groups of concern. This will include both direct client work and innovative outreach initiatives.

To work innovatively and collaboratively with communities of need to promote health and recovery amongst individuals by using and demonstrating a range of non-clinical interventions that promote coping and resilience and that overcome crisis.

To proactively and innovatively promote and improve access to Harmless’ psychological care and support services.

To support the recovery of service users by engaging in activities and practical support that will improve the quality of life, for instance, support employment, social engagement, advocacy, and housing.

To ensure that clients are engaged in the appropriate external services and partners to meet their longer-term support needs.

To meet and exceed key performance indicators (KPIs) on both an individual and service level.

To coordinate, where necessary, a safeguarding response in line with local practices and services to ensure that an individual is safe and has a coordinated package of care to ensure they survive their crisis in the most helpful manner for the individual.

To support the Service leads to uphold the short-term, medium-term, and long-term organisational and the clinical and support team’s objectives.

Other duties and key responsibilities:

To undertake collaborative multidisciplinary work to uphold safety and support for the communities of need, e.g. working with school staff, mental health staff or peers to ensure they are contained by well-informed communities.

To uphold and assist referral pathways for service users and reduce stigma associated with seeking help for self-harm, suicide crisis and suicide bereavement and/or working with other services to promote the most effective care package for the individual.

Willingness to travel and flexibility to meet the demands of the business are essential. Candidates must either be able to drive and have access to a car or be willing to access alternative means of transport (e.g., public transport).

Person specification:

Skills, Knowledge, And Experience:

• Organisational: An alignment with Harmless CIC values, ethos, and standards, including a proven commitment to continuous improvement. (Essential)
• Quality: A track record for upholding the highest standards of service provision and organisational performance, informed by the needs of our stakeholders and service users. (Desirable)
• Resilience: An ability to identify and respond to an ever-changing external environment that puts us in the best possible position to achieve our goals and objectives, namely, to survive, evolve and grow. And an ability to identify and respond to disruptions and threats from an ever-changing external environment. (Desirable)
• Service user Focus: An energy and passion for delivering the best clinical experience for our service users, ensuring their voice is heard. (Essential)
• Building Relationships: A history of building effective relationships and maintaining key stakeholder engagement. (Essential)
• Specialism: Knowledge and experience within the field of mental health, self-harm and suicide prevention, including policy on both a local and national level. (Desirable)
• People skills: Working collaboratively across our organisation, operations, and teams, simplifying and removing complexity, motivating teams, creating a vision and strategy. (Essential)
• Data and insights focus: Ability to read and use data and/or evidence to make informed decisions, measure success, and monitor performance in line with organisational priorities. (Essential)
• Teamwork: Ability to work independently, with a good use of initiative and also be able to work collaboratively and openly within a team. (Essential)
• Continuous improvement: Be open to feedback, support and the development of new skills within the role and clinical team. (Essential)

About us:

Harmless is a Community Interest Company – CIC for short. This is a company with social aims, so we operate like a charity but with a great dedication to sustainability. That means that whilst we seek grant and charitable funding, we also operate a business (our Academy department) which generates income. All the money we raise then goes straight back into the operation to fund vital and life-saving services. We have different pathways in our service, and different staff working across these pathways, and these also operate in different localities. Harmless is the registered Company responsible for managing and overseeing a variety of projects and initiatives, including: The Tomorrow Project, The Academy at Harmless and Fearless.

Benefits:

• Flexible working arrangements.
• Four-day working week as standard for all full-time staff, with an equivalent pro-rata salary for part-time staff.
• 24 days annual leave plus bank holidays, pro-rata, on entry, increasing up to 28 days plus bank holidays, pro-rata.
• Occupational sick pay up to 24 standard working days per annum.
• Employer pension contribution up to 8%.
• Other staff reward and recognition initiatives that operate throughout the year.
• Access to Harmless’ CPD-accredited specialist training.
• Access to Harmless’ annual CPD-accredited national self-harm and suicide prevention conferences.
• Other outstanding CPD opportunities, including an opportunity to develop areas of special interest around self-harm, suicide prevention and suicide bereavement. These benefits are linked to our employee loyalty programme and gradually increase based on the number of years of continuous employment. More information is available on request.