Service Technician / Engineer - Luxury Audio in Waterbeach

Have you heard of JBL, Arcam, Mark Levinson, Revel or Harman/Kardon, some of the world’s leading audio brands? The market we are leading in is fast paced, fun and dynamic. Five prestigious brands – JBL Synthesis, Mark Levinson, Revel, Lexicon and Arcam - come together to offer the most advanced high-performance audio systems available. From the finest stereo listening to state-of-the-art multichannel home theater systems, the HARMAN Luxury Audio Group delivers pure, uncompromised sound.

About the Role

The role of the Service Engineer is to diagnose/test and repair to component level (where possible) returned goods from Customer (RTC) or Return to Stock (RTS) units entering the service department. They will maintain in-house company databases for recording fault details and liaise with other departments (Customer Support/Engineering/Purchasing in particular) as required.

What You Will Do

• Product test and repair
• Diagnose, repair and test customer units in a timely manner (RTC).
• Diagnose, repair, test and re-work of production units to finished goods standard (RTS).
• Test and repair of sub-assemblies and components returned from customers and return to stock where appropriate.
• Liaise with Customer Support as necessary to facilitate progress of units through the department if more fault information required.
• Assist the Customer Support department with service related technical queries if required.
• Assist with implementation of running changes and modifications to finished goods stock if required.

What You Need to Be Successful

• At least 2 years of experience as a Service Technician / Engineer with Audio equipment.
• Computer literacy, e.g. MS Word/Excel and in-house databases.
• Level 2 (or above) City and Guilds in Electronic Servicing.
• Electronic and mechanical assembly skills.
• Soldering skills.
• Repair, test and fault finding of electronic assemblies to component level.
• Previous service experience of audio products preferred.

What Makes You Eligible

• Be willing to work in an office in Waterbeach / Cambridge, UK (subject to government guidelines).
• HARMAN will only be able to employ those who have the right to work in the UK. We are unable to offer visa / sponsorship support for this role.

What We Offer

• Opportunity to collaborate with talented teams across the world.
• An inclusive and diverse work environment that fosters and encourages career development opportunities.
• Flexible work schedule with a culture encouraging a positive work-life balance.
• On-site opportunities to focus on personal well-being and development provided by our Wellness Committee, Volunteer Committee, and Harman Women’s Network.
• Professional development opportunities through HARMAN University’s business and leadership academies and extensive course catalog.
• The opportunity to work on complex problems and continuous improvement initiatives.
• Access to employee discounts on world-class HARMAN audio products including JBL and Harman/Kardon.

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected. Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands.

Important Notice: Recruitment Scams

Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com', ‘@careers.harman.com’ or ‘harmanglobal.avature.net’ email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in one of the above email domains about a job with HARMAN, please cease communication immediately and report the incident to us through: harmancareers@harman.com.

Equal Employment Opportunity Statement

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.