Service Technician / Engineer - Luxury Audio

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

Have you heard of JBL, Arcam, Mark Levinson, Revel or Harman/Kardon, some of the world’s leading audio brands? The market we are leading in is fast paced, fun and dynamic.

Five prestigious brands – JBL Synthesis, Mark Levinson, Revel, Lexicon and Arcam - come together to offer the most advanced high-performance audio systems available. From the finest stereo listening to state-of-the-art multichannel home theater systems, the HARMAN Luxury Audio Group delivers pure, uncompromised sound.

About the Role:

The role of the Service Engineer is to diagnose/test and repair to component level (where possible) returned goods from Customer (RTC) or Return to Stock (RTS) units entering the service department. They will maintain in-house company databases for recording fault details and liaise with other departments (Customer Support/Engineering/Purchasing in particular) as required.

What You Will Do:

• Product test and repair: Diagnose, repair and test customer units in a timely manner (RTC).
• Diagnose, repair, test and re-work of production units to finished goods standard (RTS).
• Test and repair of sub-assemblies and components returned from customers and return to stock where appropriate.
• Liaise with Customer Support as necessary to facilitate progress of units through the department if more fault information required.
• Assist the Customer Support department with service related technical queries if required.
• Assist with implementation of running changes and modifications to finished goods stock if required.

What You Need to Be Successful:

• At least 2 years of experience as a Service Technician / Engineer with Audio equipment.
• Computer literacy, e.g MS Word/Excel and in-house databases.
• Level 2 (or above) City and Guilds in Electronic Servicing.
• Electronic and mechanical assembly skills.
• Soldering skills.
• Repair, test and fault finding of electronic assemblies to component level.
• Previous service experience of audio products preferred.

What Makes You Eligible:

• Be willing to work in an office in Waterbeach / Cambridge, UK (subject to government guidelines).
• HARMAN will only be able to employ those who have the right to work in the UK. We are unable to offer visa / sponsorship support for this role.

What We Offer:

• Opportunity to collaborate with talented teams across the world.
• An inclusive and diverse work environment that fosters and encourages career development opportunities.
• Flexible work schedule with a culture encouraging a positive work-life balance.
• On-site opportunities to focus on personal well-being and development provided by our Wellness Committee, Volunteer Committee, and Harman Women’s Network.
• Professional development opportunities through HARMAN University’s business and leadership academies and extensive course catalog.
• The opportunity to work on complex problems and continuous improvement initiatives.
• Access to employee discounts on world-class HARMAN audio products including JBL and Harman/Kardon.

You Belong Here:

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!

HARMAN is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender.