At a Glance
- Tasks: Lead operations in a dynamic healthcare environment, ensuring high-quality patient care.
- Company: Join a supportive Primary Care Network focused on innovative healthcare delivery.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Exciting role with diverse responsibilities and a chance to shape healthcare delivery.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in primary care and HR management is essential.
The predicted salary is between 31200 - 37440 € per year.
Harlow South Primary Care Network (PCN) has an opportunity for a PCN Operations Lead to join our team. This is a permanent role in the PCN with full‑time hours (37.5 hours per week). We are looking for a candidate who has experience in Primary Care, preferably in a PCN setting, with operational knowledge and a deep commitment to supporting the delivery of excellent patient care. The candidate should understand the nature of the local NHS Primary and Secondary care and ICB organisational frameworks. The successful candidate will be part of, and manage, a growing team who are working alongside our GP colleagues to create new and innovative healthcare delivery pathways. They will be responsible for the successful delivery of current projects, and from that success support the creation of new opportunities.
Main duties of the job
The PCN Operations Lead reports to the Clinical Director and PCN Manager, supporting them and the whole service to ensure delivery of high‑quality primary health care within the PCN. The role is dynamic, no two days are the same. The Operations Lead will have responsibility for PCN Strategy Implementation with a focus on Project implementation, Finance, Compliance, Operational administration and patient services delivery. They will support the PCN business plan, delivering support to change management initiatives.
- Support the PCN Manager to ensure the smooth running of the PCN with a strategic focus on Project implementation, Finance & Compliance, Operational administration and patient services delivery.
- Engage and support with collaborative working across the PCN team, liaison with Practices to ensure PCN delivery is in line with practices strategic goals and clinical delivery needs.
- Manage PCN delivery of Enhanced Access provision, working with the PCN Manager to ensure targets and financial budgets are met.
- Line management responsibility for PCN team.
- Support the PCN Manager with the financial management of the PCN, including management of the PCN Ltd accounts.
- Communicate effectively with PCN staff and PCN practices within the PCN.
- Support PCN to improve patient and community awareness and increase engagement.
- Responsibility for appropriate Health and Safety Management and compliance within the PCN Suite.
Person Specification
- GCSE grade A to C in English and Maths.
- Experience in HR as well as an up to date knowledge of current employment legislation, premises management, IT and complaint handling.
- Qualified to NVQ level 2 in Health and Social Care.
- Strong interpersonal and organisation / multi-tasking skills.
- Knowledge of general practice processes and procedures.
- Ability to work to tight deadlines.
- Knowledge of Xero accounting system and SystmOne Patient management system.
- Previous Line management responsibility.
- Experience managing payroll and NHS pensions.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Salary: £15.00 - £18.00 depending on experience.
PCN Operations Lead/Service Delivery Manager in Harlow employer: Harlow South PCN
Harlow South Primary Care Network is an exceptional employer, offering a dynamic work environment where no two days are the same. With a strong commitment to employee growth and development, we provide opportunities for professional advancement while fostering a collaborative culture that prioritises excellent patient care. Located in Harlow, our team enjoys the unique advantage of working closely with local GP practices and community organisations, ensuring impactful contributions to healthcare delivery in the area.
StudySmarter Expert Advice🤫
We think this is how you could land PCN Operations Lead/Service Delivery Manager in Harlow
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare sector, especially those involved in PCNs. Attend local events, join relevant online groups, and don’t be shy about reaching out to potential colleagues on LinkedIn.
✨Tip Number 2
Prepare for interviews by researching the PCN and its projects. Understand their goals and challenges, and think about how your experience can help them achieve success. Tailor your answers to show you’re the perfect fit for their dynamic team.
✨Tip Number 3
Showcase your operational knowledge! Be ready to discuss specific examples from your past roles that demonstrate your ability to manage projects, finances, and compliance effectively. This will highlight your readiness for the responsibilities of the Operations Lead.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to excellent patient care.
We think you need these skills to ace PCN Operations Lead/Service Delivery Manager in Harlow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Primary Care and PCN settings. We want to see how your skills align with the role, so don’t hold back on showcasing your operational knowledge!
Showcase Your Passion:Let us know why you’re excited about supporting excellent patient care! Share any relevant experiences or projects that demonstrate your commitment to improving healthcare delivery. We love seeing genuine enthusiasm!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically. We appreciate a well-organised application that’s easy to read!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Harlow South PCN
✨Know Your PCN Inside Out
Before the interview, make sure you understand the specific workings of the Primary Care Network (PCN) you're applying to. Familiarise yourself with their current projects, challenges, and successes. This will not only show your genuine interest but also help you tailor your responses to align with their goals.
✨Showcase Your HR and Financial Savvy
Given the role's emphasis on HR management and financial oversight, be prepared to discuss your experience in these areas. Bring examples of how you've successfully managed recruitment processes or handled financial reporting in previous roles. This will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as managing complaints or implementing new healthcare delivery pathways. Think through potential scenarios and prepare structured responses that highlight your problem-solving skills and ability to work under pressure.
✨Engage with the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the PCN's future projects or team dynamics. This not only shows your enthusiasm but also helps you gauge if the environment is the right fit for you. Remember, they want someone who can foster relationships and engage effectively with the team.
