At a Glance
- Tasks: Support leaseholder management and service charge collection in a customer-focused environment.
- Company: Join Harlow Council's Home Ownership team, known for its commitment to equal opportunities.
- Benefits: Enjoy a positive work/life balance, generous annual leave, and health initiatives.
- Other info: The position requires a driving licence and access to transport for meetings outside normal hours.
- Why this job: This role offers development opportunities within a supportive housing management team.
- Qualifications: Experience in social housing or the voluntary sector is essential, along with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a motivated Housing Assistant to work in our Home Ownership team. The successful applicant will support the Housing team, working with specialist housing management professionals in a friendly, efficient, and customer‑focused environment.
Working hours: 37.5 hours per week (banking 30 minutes per week to be used towards the shutdown between Christmas and New Year). The role is primarily office‑based, with most full‑time employees attending the workplace at least three days per week on a pro‑rata basis.
Responsibilities:
- Leaseholder Management
- Service Charge Collection
- Support specialist housing management professionals as required
Qualifications & Requirements:
- Experience working in social housing or the voluntary sector
- An understanding of current housing issues
- A proven track record of working within a pressurised, customer‑focused environment
- Strong communication and diplomatic skills at all levels
- Ability to work or attend meetings outside of normal working hours
- A driving licence and access to a vehicle or other satisfactory means of transport
Equal Opportunities & Flexibility: Harlow Council is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer we guarantee an interview to disabled candidates who meet the Essential Criteria. We support a range of flexible arrangements to help balance work and personal life, and we offer a Dynamic Working approach.
Benefits:
- Positive work/life balance
- Pension scheme
- Generous annual leave entitlement
- Health and wellbeing initiatives
- Employee assistance programme
- Development opportunities
- Employee benefits scheme
Housing Assistant (Home Ownership) employer: Harlow Council
Harlow Council promotes a positive work/life balance with flexible arrangements and a pension scheme. Located in Harlow, the council values diversity and supports employees through health initiatives and an employee assistance programme.
