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- Tasks: Manage housing applications and coordinate mutual exchanges for a busy Housing Options team.
- Company: Join Harlow Council, dedicated to improving community housing services.
- Benefits: Enjoy flexible working, generous leave, and health initiatives.
- Why this job: Be part of a transformative team with a positive work culture and social impact.
- Qualifications: GCSE A-C in English and Maths or equivalent; housing experience preferred.
- Other info: Open to all applicants, including those with disabilities.
The predicted salary is between 29000 - 35000 £ per year.
Harlow Council is looking to recruit a full-time Homefinder Officer to work on a two-year fixed term contract. You will be working in our busy Housing Options & Advice Team, providing a customer focused front-line service. Flexibility, self-motivation and working on your own initiative are important in both the working environment and the customers that require our services.
This is an exciting time to join our team, following the implementation of a new IT housing allocations system, together with a revised Housing Allocations Scheme (Allocations Policy). This has improved the service and access for our customers and streamlined our processes.
The Homefinder Officer is responsible for day-to-day management and processing of Housing Needs Applications for both transfer and homeseeker applicants and the allocation of accommodation. Coordinating mutual exchanges both internally and externally, liaising with other local authorities and registered providers.
The successful candidate will have GCSE A-C grades in English and Maths, or minimum Level 4 or equivalent. Applicants need to be able to demonstrate front line Local Authority housing experience, ideally within an allocations environment. Applicants must have good literacy, numeracy, and communication skills.
Our policies support our employees by enabling a positive work/life balance including flexible working where possible. In addition to this, the Council offers many excellent employee benefits which include, pension scheme, generous annual leave entitlement, health and wellbeing initiatives, employee assistance programme and development opportunities.
Harlow Council is committed to equal opportunities and welcomes applications from all sections of the community. People with disabilities will be offered an interview where they meet the Essential Criteria on the Employee Profile.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; Housing Officer, Tenancy Officer, Neighbourhood Housing Officer, Home Ownership Officer, Housing Manager, Housing Assistant, Tenancy Support Officer, Customer Service Adviser (Housing), Housing Administrator, Housing Assessment Officer will also be considered for this role.
Homefinder Officer 2 year fixed term contract employer: Harlow Council
Contact Detail:
Harlow Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homefinder Officer 2 year fixed term contract
✨Tip Number 1
Familiarise yourself with the new IT housing allocations system mentioned in the job description. Understanding how it works will not only help you during the interview but also show your proactive approach to adapting to new technologies.
✨Tip Number 2
Network with current or former employees of Harlow Council, especially those in the Housing Options & Advice Team. They can provide valuable insights into the team dynamics and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Brush up on your knowledge of local housing policies and the allocations process. Being well-versed in these areas will demonstrate your commitment to the role and your understanding of the challenges faced by the council.
✨Tip Number 4
Prepare to discuss your front-line Local Authority housing experience in detail. Think of specific examples where you've successfully managed housing needs applications or coordinated mutual exchanges, as this will highlight your relevant skills and experience.
We think you need these skills to ace Homefinder Officer 2 year fixed term contract
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Homefinder Officer position. Tailor your application to highlight relevant experience in housing and customer service.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and your understanding of the housing sector. Mention specific experiences that demonstrate your skills in managing housing needs applications and working with local authorities.
Highlight Relevant Experience: In your CV, emphasise any previous roles related to housing or customer service. Use bullet points to clearly outline your achievements and responsibilities, particularly those that align with the job description.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Harlow Council
✨Know Your Housing Policies
Familiarise yourself with the latest housing allocations policies and procedures. Understanding how these policies impact the role of a Homefinder Officer will show your commitment and readiness to contribute effectively.
✨Demonstrate Customer Service Skills
As this role is customer-focused, be prepared to discuss your previous experiences in providing excellent customer service. Share specific examples where you successfully resolved issues or improved client satisfaction.
✨Highlight Relevant Experience
Make sure to emphasise any front-line Local Authority housing experience you have. Discuss your familiarity with processing housing needs applications and coordinating mutual exchanges, as these are key responsibilities of the role.
✨Show Flexibility and Initiative
The job requires self-motivation and the ability to work independently. Be ready to provide examples of how you've demonstrated flexibility and initiative in past roles, especially in fast-paced environments.
