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- Tasks: Manage housing applications and coordinate mutual exchanges for a busy Housing Options team.
- Company: Join Harlow Council, dedicated to improving community housing services in London.
- Benefits: Enjoy flexible working, generous leave, health initiatives, and a supportive pension scheme.
- Why this job: Be part of a transformative team with a new IT system enhancing customer service and access.
- Qualifications: GCSE A-C in English and Maths or equivalent; front-line housing experience preferred.
- Other info: Open to all applicants, including those with disabilities meeting essential criteria.
The predicted salary is between 34168 - 35348 £ per year.
Location: London
Salary: £34,168 - £35,348 per annum
Job type: Full Time, permanent
Harlow Council is looking to recruit a full-time Homefinder Officer to work on a two-year fixed term contract.
You will be working in our busy Housing Options & Advice Team, providing a customer focused front-line service. Flexibility, self-motivation and working on your own initiative are important in both the working environment and the customers that require our services.
This is an exciting time to join our team, following the implementation of a new IT housing allocations system, together with a revised Housing Allocations Scheme (Allocations Policy). This has improved the service and access for our customers and streamlined our processes.
The Homefinder Officer is responsible for day-to-day management and processing of Housing Needs Applications for both transfer and homeseeker applicants and the allocation of accommodation. Coordinating mutual exchanges both internally and externally, liaising with other local authorities and registered providers.
The successful candidate will have GCSE A-C grades in English and Maths, or minimum Level 4 or equivalent. Applicants need to be able to demonstrate front line Local Authority housing experience, ideally within an allocations environment. Applicants must have good literacy, numeracy, and communication skills.
Our policies support our employees by enabling a positive work/life balance including flexible working where possible. In addition to this, the Council offers many excellent employee benefits which include, pension scheme, generous annual leave entitlement, health and wellbeing initiatives, employee assistance programme and development opportunities.
Harlow Council is committed to equal opportunities and welcomes applications from all sections of the community. People with disabilities will be offered an interview where they meet the Essential Criteria on the Employee Profile.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; Housing Officer, Tenancy Officer, Neighbourhood Housing Officer, Home Ownership Officer, Housing Manager, Housing Assistant, Tenancy Support Officer, Customer Service Adviser (Housing), Housing Administrator, Housing Assessment Officer will also be considered for this role.
Homefinder Officer (2 year fixed term contract) employer: Harlow Council
Contact Detail:
Harlow Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homefinder Officer (2 year fixed term contract)
✨Tip Number 1
Familiarise yourself with the new IT housing allocations system mentioned in the job description. Understanding how this system works will not only help you during the interview but also demonstrate your proactive approach to learning and adapting to new technologies.
✨Tip Number 2
Network with current or former employees of Harlow Council, especially those who have worked in housing roles. They can provide valuable insights into the team dynamics and expectations, which can give you an edge in your application process.
✨Tip Number 3
Brush up on your knowledge of local housing policies and the challenges faced by residents in London. Being well-informed about these issues will allow you to speak confidently about how you can contribute to improving the service for customers.
✨Tip Number 4
Prepare specific examples from your previous experience that showcase your customer service skills and ability to work independently. Highlighting these experiences during the interview will help illustrate your suitability for the Homefinder Officer role.
We think you need these skills to ace Homefinder Officer (2 year fixed term contract)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Homefinder Officer position. Tailor your application to highlight how your skills and experiences align with these needs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your relevant experience in local authority housing, particularly in allocations. Use specific examples to demonstrate your customer service skills and ability to work independently.
Highlight Relevant Qualifications: Ensure your CV clearly lists your GCSE A-C grades in English and Maths or equivalent qualifications. Mention any additional training or certifications related to housing or customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Harlow Council
✨Showcase Your Customer Service Skills
As a Homefinder Officer, you'll be providing a front-line service. Be prepared to discuss your previous experiences in customer service and how you handled challenging situations. Use specific examples to demonstrate your ability to remain calm and effective under pressure.
✨Familiarise Yourself with Housing Policies
Understanding the revised Housing Allocations Scheme is crucial for this role. Research Harlow Council's policies and be ready to discuss how they impact the allocation process. This shows your commitment and readiness to contribute from day one.
✨Highlight Your Communication Skills
Good communication is key in this position. Prepare to explain how you've effectively communicated with various stakeholders in the past, whether it's liaising with local authorities or assisting applicants. Clear and concise communication will be essential in your role.
✨Demonstrate Flexibility and Initiative
The job requires self-motivation and the ability to work independently. Think of examples where you've taken the initiative in previous roles or adapted to changing circumstances. This will show that you're not just a team player but also someone who can thrive on their own.
