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- Tasks: Manage statutory consultations and resolve disputes for flat block works.
- Company: Harlow Council, dedicated to providing a high-quality housing service.
- Benefits: Flexible working arrangements, health initiatives, and employee assistance programmes.
- Other info: Join a diverse team committed to equal opportunities and career growth.
- Why this job: Make a real difference in housing while developing your skills in a supportive environment.
- Qualifications: 5 GCSEs including English and Maths, plus relevant experience.
The predicted salary is between 30000 - 40000 £ per year.
Harlow Council is seeking a Major Works & Dispute Resolution Officer to join our Home Ownership team. This role will be responsible for managing and delivering all statutory consultations relating to works carried out to flat blocks, ensuring full compliance and accountability throughout the process. The successful applicant will play a key role in maximising the recovery of major works costs by resolving disputes efficiently and in line with the Council’s agreed policies and procedures, while delivering a high-quality, value-for-money, and customer-focused housing service.
Qualifications:
- 5 GCSE’s including English and Maths, grades A – C or minimum Level 4 or equivalent.
- Experience of working in a similar post.
- Knowledge of the statutory consultation process in relation to works carried out to flat blocks.
- Understanding of new legislation and contribute to making improvements to the service.
- Ability to build on the successful relationships already established with customers.
- Driving licence and own vehicle or other suitable means of transport.
Harlow Council is committed to equal opportunities and welcomes applications from all sections of the community. We offer flexibility with purpose through our Dynamic Working approach. While office-based work is the norm, most full-time employees attend the workplace at least three days per week (pro rata). We also support a range of flexible arrangements to help balance work and personal life and provide health and wellbeing initiatives and an employee assistance programme. As a Disability Confident Employer, we guarantee an interview to disabled candidates who meet the Essential Criteria on the Employee Profile.
Major Works and Dispute Resolution Officer in Harlow employer: Harlow Council
Contact Detail:
Harlow Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Works and Dispute Resolution Officer in Harlow
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with councils. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of statutory consultations and dispute resolution processes. We want you to show off your expertise and how it aligns with Harlow Council's goals.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Major Works and Dispute Resolution Officer in Harlow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Major Works and Dispute Resolution Officer. Use keywords from the job description to show we’re on the same page!
Showcase Relevant Experience: Don’t forget to mention any previous roles where you’ve managed statutory consultations or resolved disputes. We want to see how your background makes you a perfect fit for our Home Ownership team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff!
Apply Through Our Website: We encourage you to submit your application via our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Harlow Council
✨Know Your Statutory Stuff
Make sure you brush up on the statutory consultation process related to flat blocks. Familiarise yourself with the latest legislation and how it impacts the role. This will show that you're not just interested in the job, but that you understand the legal framework that governs it.
✨Showcase Your Dispute Resolution Skills
Prepare examples of how you've successfully resolved disputes in the past. Think about specific situations where you maximised cost recovery or improved customer satisfaction. Being able to articulate these experiences will demonstrate your capability in handling similar challenges at Harlow Council.
✨Build Rapport with Your Interviewers
Remember, this role is all about relationships. Practice building rapport during the interview by being personable and engaging. Show genuine interest in the team and the work they do, as this will highlight your customer-focused approach and ability to maintain successful relationships.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Prepare for questions like how you would handle a specific dispute or manage a statutory consultation. Think through your responses in advance so you can provide clear, structured answers that reflect your experience and knowledge.