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- Tasks: Provide top-notch customer service via phone and in-person enquiries.
- Company: Local government organisation committed to community support and equal opportunities.
- Benefits: Full-time hours with a stable one-year contract and supportive work environment.
- Other info: Monday to Friday schedule, promoting work-life balance.
- Why this job: Join a team that values your skills and makes a difference in the community.
- Qualifications: Excellent customer service skills and relevant experience required.
The predicted salary is between 30000 - 42000 £ per year.
A local government organization is seeking a full-time Customer Advisor for a one year fixed term contract in Harlow. The role involves providing high-quality customer service across various enquiries, both on the phone and in person.
Successful candidates will possess excellent customer service skills and relevant experience. Working hours are 7.5 hours a day from Monday to Friday, ensuring coverage for customer service opening hours.
The council values equal opportunities and encourages applications from all community sectors.
Customer Advisor - Front Desk & Call Centre (1-Year FTC) in Harlow employer: Harlow Council
Contact Detail:
Harlow Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Front Desk & Call Centre (1-Year FTC) in Harlow
✨Tip Number 1
Get to know the organisation! Research their values and recent projects. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios. Think about common enquiries you might face and how you'd handle them. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Advisor - Front Desk & Call Centre (1-Year FTC) in Harlow
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled enquiries in the past, whether on the phone or face-to-face. Use specific examples to demonstrate your skills!
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CV and cover letter to the role. Mention why you’re interested in working with us and how your experience aligns with the job description.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for customer service shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Harlow Council
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples from your past experiences where you’ve gone above and beyond for a customer, whether over the phone or face-to-face.
✨Research the Organisation
Familiarise yourself with the local government organisation's values and services. Understanding their mission will help you tailor your answers and show that you're genuinely interested in contributing to their goals.
✨Practice Common Interview Questions
Prepare for typical interview questions related to customer service scenarios. Think about how you would handle difficult customers or resolve complaints, and practice articulating your responses clearly.
✨Dress the Part
Even though it’s a local government role, first impressions matter! Dress smartly and professionally to convey that you take the opportunity seriously and are ready to represent the organisation well.