At a Glance
- Tasks: Provide top-notch customer service and handle enquiries in a busy call centre.
- Company: Harlow Council, dedicated to serving the community with a friendly team.
- Benefits: Flexible work arrangements, health initiatives, and support for personal well-being.
- Other info: Opportunity for career growth and a supportive work environment.
- Why this job: Join a dynamic team and make a real difference in your community.
- Qualifications: Excellent customer service skills and relevant experience required.
The predicted salary is between 28800 - 43200 € per year.
Contact Harlow is the first point of contact for all Council Services and we are looking to recruit a full-time Customer Advisor for our busy front line team, working on a one year fixed term contract. We require someone who will provide a consistently high quality of customer service for all types of enquiries from our customers in an efficient, pleasant and helpful manner using a range of IT packages.
You will therefore have excellent customer service skills and the relevant experience to match. The main activity of the role is dealing with customer enquiries in our call centre. You will also deal with in depth face to face and online enquiries and provide general information on our reception desk. There may also be some cash receipting in a ‘banking’ style environment.
You will be expected to work 7.5 hours per day Monday to Friday in the office from 8.45am to 5.00pm with 45 minutes for lunch. This is to cover our opening hours of 9am to 4.45pm.
If you think you are the person that we are looking for and if this is a role that interests you, we would love to hear from you. For an informal discussion about this role, please contact Jenna Harvey – Duty Manager – 01279 446085.
Harlow Council is committed to equal opportunities and welcomes applications from all sections of the community. We offer a range of flexible arrangements to help balance work and personal life and provide health and wellbeing initiatives and an employee assistance programme. As a Disability Confident Employer, we guarantee an interview to disabled candidates who meet the Essential Criteria on the Employee Profile.
Customer Advisor (1 year fixed term contract) in Harlow employer: Harlow Council
Harlow Council is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and development. With flexible working arrangements and a commitment to equal opportunities, we ensure that our team members can thrive both professionally and personally. Join us as a Customer Advisor and be part of a dedicated front line team that makes a real difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor (1 year fixed term contract) in Harlow
✨Tip Number 1
Make sure to research Harlow Council and their services before your interview. Knowing the ins and outs of what they do will help you stand out and show that you're genuinely interested in being a Customer Advisor.
✨Tip Number 2
Practice your customer service skills! Think of common scenarios you might face in a call centre and how you'd handle them. This will prepare you for any questions about dealing with enquiries, both over the phone and face-to-face.
✨Tip Number 3
Don’t forget to showcase your IT skills during the interview. Since you'll be using various IT packages, be ready to discuss your experience with them and how you can quickly adapt to new systems.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to jump into the role!
We think you need these skills to ace Customer Advisor (1 year fixed term contract) in Harlow
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled enquiries in the past and what makes you a great fit for our busy front line team.
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. Mention specific skills or experiences that relate directly to the role of Customer Advisor.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your points are easy to read and understand. Avoid jargon unless it’s relevant!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and is considered promptly. Plus, it’s super easy!
How to prepare for a job interview at Harlow Council
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples from your past experiences where you handled enquiries effectively, whether over the phone or face-to-face. This will show that you understand the importance of a pleasant and helpful manner.
✨Familiarise Yourself with IT Packages
Since the role involves using various IT packages, make sure you’re comfortable with common software used in customer service environments. If you know which systems the company uses, mention your experience with similar tools during the interview.
✨Prepare for Common Scenarios
Think about typical customer scenarios you might encounter in a call centre. Prepare responses for how you would handle difficult customers or complex enquiries. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
