Team Leader

£15.00 per hour - there will be some shift involved in leading the team.

Supported Living Job Description

No Sponsorships will be offered.

Team Leader for Harley House Supported Living - Female GOR - Genuine Occupational Requirement for this role is open to female applicants only due to privacy needs in a woman's support service, as permitted under The Equality Act 2010.

Our Mission Statement

OUR MISSION is to make a positive difference to people and their families by delivering personalised health and social care that helps them achieve what they want out of life.

Our Values

• SAFE: We put the person at the centre of all our work and listen and act on what they tell us. We will respect and promote the human, legal, and civil rights of all the people we support, our organisation, and wider society.
• SOUND: We will provide high-quality care and support that is safe, evidence-based, and outcome-focused. We will work in an appreciative way, that is hopeful and encouraging, using positive and strength-based approaches.
• SUPPORTIVE: We will empower the people we support in a manner that is progressive and enables them to exercise choice and control. We will work with our partners to create pathways that enable people to grow and achieve their goals.

Team Leader Role

We are looking for a dedicated and compassionate Team Leader to support a team, delivering high-quality and person-centred care for individuals with complex health and behavioural needs. This role requires hands‑on leadership and a proactive approach. A UK full manual driver’s licence is essential as it involves driving a mobility car. Some of the individuals we support are non‑verbal, and use communication aids.

Job Purpose

Support the Registered and Deputy Manager to lead the supported living service and adhere to all regulatory and relevant legislation requirements. Provide effective day-to-day leadership to the support workers promoting the values, policies, and procedures of Harley House Supported Living. To ensure that the workforce has the skills, competencies, and knowledge to ensure that the people we support lead as independent and fulfilling lives as possible.

Main Duties And Responsibilities

Leadership

• Ensure enhanced hours are evidenced and delivered.
• Ensure that there is evidence of effective handovers, planning of the day-to-day activities, and ensuring staff are following support plans and relevant policies and procedures.
• Ensure staff complete accidents or incident forms following events.
• Ensure safeguarding and incidents have been raised or escalated to the Registered and Deputy Manager.
• Oversee the interactions performance and conduct of staff on duty and respond to poor or inappropriate practice.
• Provide effective supervision to support staff.
• Ensure all staff are up to date with their mandatory training and address non-compliance with individual staff.
• Ensure that medication is administered in a timely fashion and ensure any medication errors or discrepancies are reported to the Registered and Deputy Manager.
• Ensure concerns and complaints are acted upon promptly and escalated.
• Ensure regular spot checks and competencies are undertaken to monitor care delivery, staff competency, and service user satisfaction.
• Be a positive role model for the team ensuring you participate in the delivery of care and support.
• Ensure all information is kept up to date by GDPR legislation.
• Develop key relationships with health professionals and other key stakeholders.
• Create an open and transparent culture enabling staff to confidently raise concerns and ensure there is clear evidence of lessons learned when there have been incidents and near-miss events.
• Ensure that staff members all understand their expectations as an employee of Harley House Supported Living and the Mission Statement and Values we promote.
• Commit to the development, knowledge, and skills of the staff team ensuring that mandatory training is up to date.
• Ensure you have, and promote knowledge and understanding of the Right care, Right culture, and Right Support CQC guidance.
• Ensure you have the knowledge of the REACH standards for supported living and that this is promoted to the support workers.
• Ensure that Positive Behaviour Support is embedded in the culture of the service through training, support plans, and the culture of the home.
• Act swiftly to performance and capability concerns, escalating these to the Registered and Deputy Manager.
• Ensure staff have a good knowledge of consent and promoting independence and choice.
• Carry out any additional tasks or duties according to your Team Leader's responsibilities and within your scope of competency.
• Undertake the on-call roll system.

The People We Support

• Ensure that there are effective support plans in place for all the people we support based on the needs, risks, and wishes of the person and in co-production with them.
• Ensure these are updated at least monthly or as needs change.
• Ensure support plans identify goals and identified outcomes using the relevant Outcome Star.
• Ensure capacity assessments are in place for relevant service users.
• Promote independence, positive risk-taking, and embracing Equality and Inclusion to enable the people we support to live their best possible lives.
• Develop strong relationships with service users and their families ensuring regular monitoring of care and support delivery.
• Ensure all service users have monthly person-centred meetings.
• Enable opportunities to support service users to vote.
• Ensure that the Accessible Information standard is always followed, considering the needs of all the people we support.
• Ensure service users are supported to make their home personal to them.

Quality and Governance

• Ensure that competencies are undertaken in key areas.
• Ensure the Registered and Deputy Manager has all the necessary information related to accidents, incidents, and trends and incidents.
• Undertake audits in your role as team leader under the direction and supervision of the Registered Manager and Deputy.

Other Duties

• Act as an ambassador for the service ensuring as the Team leader you always maintain professionalism and integrity.
• As the Team Leader in the service, ensure you refrain from befriending staff or service users on social network sites to maintain professionalism.
• Always act in the best interest of any person who may lack capacity.
• Ensure that the safeguarding of the people we support is always a priority.
• Be aware of, and follow the procedure for, reporting any safeguarding concerns or incidents.
• Keep accurate records.
• Attend training and ensure all mandatory training is up to date.
• Co-operate and attend a yearly appraisal.
• Ensure the health, safety, and welfare of the people you support and the workforce.
• Embrace teamwork by ensuring effective and open communication for the benefit of the people we support.
• Prioritise the safeguarding of people we support at all times.

This job description may be subject to review and change in consultation with the post holder. This is not an exhaustive list of duties, and you may be required to undertake any tasks relevant to your role and level of skills and competency.