Deputy Manager- Urgent Care in Great Bentley

Our Mission is to provide safe, highly skilled, timely support to individuals with learning disabilities, autism, emotional and behavioural disorder and mental health concerns who are currently in, or at risk of: crisis, care breakdown, hospital admission, discharge delays.

Our Values

• SAFE: We put the person at the centre of all our work and listen and act on what they tell us. We will respect and promote the human, legal, and civil rights of all the people we support, our organisation, and wider society.
• SOUND: We will provide high-quality, safe, evidence-based, and outcome-focused care and support. We will work appreciatively, which is hopeful and encouraging, using positive and strength-based approaches.
• SUPPORTIVE: We will empower the people we support in a progressive way that enables them to exercise choice and control. We will work with our partners to create pathways that enable people to grow and achieve their goals.
• SWIFT: We will provide a service that can swiftly provide support solutions to prevent care breakdown, hospital admissions and discharge delays. We will work with key stakeholders to understand changing local needs and how we can support individuals and the wider system, now and for the future.

Job Purpose

This exciting role requires an innovative, skilled and balanced individual who has the ability to oversee urgent care services, but prepared to switch to a practical hands-on approach when necessary. You will be a vital support to the registered manager and fill in for them during periods of leave alongside collaborative working with the Harley House Supported Living team. There will be plenty of opportunities to use your initiative and apply creative problem-solving skills to manage the day-to-day service. A calm manner and the ability to think clearly whilst under pressure are essential for this important role.

Main Duties and Responsibilities

• Support the Registered Manager to lead the urgent care provision and adhere to all regulatory and relevant legislation requirements.
• Provide effective leadership to the staff team promoting the values, policies, and procedures of Harley House Urgent Care.
• Ensure that the workforce has the skills, competencies and knowledge to ensure that the people we support lead as independent and fulfilling lives as possible.
• Uphold and promote the values of Harley House Urgent Care.
• Ensure that rotas reflect individual hours and recognise the skill mix of the workforce, ensuring safe, effective staffing levels to support people to live the life they want.
• Ensure that there is evidence of effective handovers, planning of the day-to-day activities and ensuring staff are following support plans and relevant policies and procedures.
• Monitor and oversee the interactions and performance and conduct of staff on duty and respond to poor or inappropriate practice.
• Provide effective supervision to support staff.
• Ensure all staff are up to date with their mandatory training and address non-compliance with individual staff.
• Facilitate thorough planning and preparation for new referrals to ensure staffing and skills are appropriately matched to the individual.
• Provide on call phone advice, guidance and support to the workforce in conjunction with the Registered Manager and part of the on-call rota.
• Ensure that medication is administered in a timely fashion and ensure any medication errors or discrepancies are reported.
• Develop an open, transparent culture which strives for continuous improvement, the well-being of the staff team and a culture which learns lessons and where the workforce feel valued.
• Ensure regular spot checks and competencies are undertaken to monitor care delivery, staff competency and service user satisfaction.
• Create an open and transparent culture enabling staff to confidently raise concerns.
• Contribute to monthly staff meetings.
• Ensure that Staff members all have an understanding of their expectations as an employee of Harley House Supported Living and the Mission Statement and Values we promote.
• Ensure that Positive Behaviour Support is embedded in the culture of the service through training, support plans, and the culture of the home.
• Carry out investigations under the direction of the Registered Manager where necessary.
• Act swiftly to performance and capability concerns, escalating to the Registered Manager.
• Ensure all new staff have an induction and regular meetings in their probation.
• Address concerns with staff performance, competency, and skills at all times following relevant policies and procedures.
• Ensure that you maintain knowledge and understanding of the Health and Social care standards, CQC regulations and key legislation.
• Carry out any additional tasks or duties according to your Deputy Manager responsibilities and within your scope of competence.

The people we support

• Ensure that there are effective support plans in place for all the people we support based on the needs, risks and wishes of the person and in co-production with them.
• Ensure these are updated at least monthly or as needs change.
• Ensure robust partnership working with relevant health professionals and key stakeholders.
• Promote independence, positive risk taking and embracing Equality and Inclusion to enable the people we support to live their best possible lives.
• Develop strong relationships with service users and their families ensuring regular monitoring of care and support delivery.
• Ensure all service users have monthly key worker meetings and are offered an annual support review.
• Ensure all service users are encouraged to participate in an annual service user feedback survey.
• Ensure service users are supported to make their home personal to them.
• Provide direct care and support where necessary and ensure there is evidence of regular spot checks and competencies of care and support practices.

Quality And Governance

• Follow the Governance calendar ensuring all relevant systems and process are undertaken.
• Ensure all audits are undertaken as per the Quality Assurance framework and actions are added to the Continuous Improvement plan.
• Manage service user’s finances (where applicable), ensuring auditing paperwork on a weekly basis and completing cash checks where appropriate through audits on service users’ moneys.
• Ensure the Registered Manager has all the necessary information related to accidents, incidents and trends and incidents in your service.

Other Duties

• Support the Registered Manager in marketing your service, developing key relationships with commissioners and ensuring that vacancies are communicated and assessments are undertaken in a responsive manner.
• Act as an ambassador for the service ensuring as the Deputy Manager you maintain professionalism and integrity at all times.
• Always act in the best interest of any person who may lack capacity.
• Ensure that the safeguarding of the people we support is always a priority.
• Keep accurate records.
• Attend training and ensure all mandatory training is up to date.
• Co-operate and attend a yearly appraisal.
• Embrace team working by ensuring effective and open communication for the benefit of the people we support.