Deputy Manager

Please note, this role will predominately be based at our services in Ipswich, covering our Essex locations when required. Training and team meetings are also held at our office in Great Bentley.

Our Mission Statement:

OUR MISSION is to make a positive
difference to people and their families by delivering personalised health and
social care that helps them to achieve the things they want out of life.

Our Values:

SAFE : We put the person at the
centre of all our work and listen and act on what they tell us. We will respect
and promote the human, legal, and civil rights of all the people we support,
our organisation, and wider society.

SOUND: We will provide high-quality,
safe, evidence-based, and outcome-focused care and support. We will work appreciatively,
which is hopeful and encouraging, using positive and strength-based approaches.

SUPPORTIVE: We will empower the
people we support in a progressive way that enables them to exercise choice and
control. We will work with our partners to create pathways that enable people
to grow and achieve their goals

Job Purpose

Support the Registered Manager in leading the supported
living service and ensure adherence to all regulatory and relevant legislative
requirements.

Provide effective leadership to the staff team, promoting
the values, policies, and procedures of Harley House Supported Living.

To ensure that the workforce has the skills, competencies,
and knowledge to enable the people we support to lead as independent and
fulfilling lives as possible.

To uphold and promote the values of Harley House Supported Living.

This job description lists the main areas in which you will
be expected to provide support. We may need to add more specific tasks to this
based on the needs and wishes of the people. This supports their right to have
control over their own lives

Main Duties and Responsibilities

Leadership

·
Ensure that rotas reflect individual hours and
recognise the skill mix of the workforce, ensuring safe, adequate staffing levels
to support people to live the life they want.

·
Ensure enhanced hours are evidenced and
delivered.

·
Ensure that there is evidence of effective
handovers, planning of the day-to-day activities, and ensuring staff are
following support plans and relevant policies and procedures.

·
Ensure staff complete accident or incident
forms following events.

·
Ensure safeguarding and incidents have been
raised or escalated to the Registered Manager.

· Monitor
and oversee the interactions, performance, and conduct of staff on duty and
respond to poor or inappropriate practices.

· Provide
effective supervision to support staff.

·
Ensure
all staff are up to date with their mandatory training and address
non-compliance with individual staff.

·
Provide on-call phone advice, guidance, and
support to the workforce in conjunction with the Registered Manager and part of
the on-call rota.

·
Ensure
that medication is administered in a timely fashion and ensure any medication
errors or discrepancies are reported to the Registered Manager.

·
Develop
an open, transparent culture that strives for continuous improvement, the
well-being of the staff team, and a learning culture where the workforce feels
valued

·
Ensure
concerns and complaints are acted upon promptly.

·
Ensure
regular spot checks and competencies are undertaken to monitor care delivery,
staff competency, and service user satisfaction.

·
Be
a positive role model for the team, ensuring you participate in the delivery of
care and support.

·
Ensure
all information is kept up to date by GDPR legislation.

·
Lead
on initiatives to market the service and attract new referrals and enquires.

·
Develop
key relationships with the Care Quality Commission, local authority, health
professionals, and other key stakeholders.

·
Create
an open and transparent culture enabling staff to confidently raise concerns
and ensure there is clear evidence of lessons learned when there have been
incidents and near-miss events.

·
Ensure that staff undertake monthly keyworker
meetings.

·
Ensure that staff members all understand their
expectations as an employee of Harley House Supported Living and the Mission
Statement and Values we promote.

·
Build Harley House vision and arrange
networking events and family and friends’ days to enable relationships to be
established.

·
Commit
to the development, knowledge, and skills of the staff team, ensuring that
mandatory training is up to date.

·
Ensure
you have, and promote knowledge and understanding of the Right care, Right
culture, and Right Support CQC guidance.

·
Ensure
you have the knowledge of the REACH standards for supported living and that
this is promoted within the staff team.

·
Ensure
that Positive Behaviour Support is embedded in the culture of the service
through training, support plans, and the culture of the home.

·
Act
swiftly on performance and capability concerns, escalating these to the
Registered Manager.

·
Ensure
staff have a good knowledge of consent and promoting independence and choice.

· Ensure
all new staff have an induction and regular meetings in their probation.

· Ensure
that you maintain knowledge and understanding of the Health and Social Care
standards, CQC regulations, and key legislation.

· Ensure
you undertake shifts, as required, in the absence of staff to ensure safe
staffing levels.

· Carry
out any additional tasks or duties according to your Deputy Manager\’s responsibilities
and within your scope of competency.

· Support
the Manager on referrals/transitions for new people supported.

· Shift
cover in services in an emergency.

The people we support:

·
Ensure that there are effective support plans
in place for all the people we support based on the needs, risks and wishes of
the person and in co-production with them. Ensure these are updated at least
monthly or as needs change.

·
Ensure support plans identify goals and
identified outcomes using the relevant Outcome Star.

·
Ensure capacity assessments are in place for
relevant service users.

·
Ensure
new care and support packages are communicated clearly to the staff team.

·
Ensure
robust partnership working with relevant health professionals and key
stakeholders. Raise any concerns with any gaps in support with the Registered
Manager

·
Promote independence, positive risk-taking and
embracing Equality and Inclusion to enable the people we support to live their
best possible lives.

·
Develop
strong relationships with service users and their families ensuring regular
monitoring of care and support delivery.

· Ensure
all service users have monthly key worker meetings and are offered an annual
support review.

· Ensure
all service users are encouraged to participate in an annual service user
feedback survey.

· Enable
opportunities to support service users to vote.

· Ensure
that the Accessible Information standard is always followed, considering the
needs of all the people we support.

· Ensure
service users are supported to make their home personal to them.

· Provide
direct care and support where necessary and ensure there is evidence of regular
spot checks and competencies of care and support practices.

· Act up
in the Registered Manager\’s absence

Quality and Governance

· Ensure
all audits are undertaken as per the Quality Assurance framework and actions
are added to the Continuous Improvement plan.

· Ensure
that competencies are undertaken in key areas.

· Ensure
the Registered Manager has all the necessary information related to accidents,
incidents, and trends in your service.

Other duties

· Support
the Registered Manager in marketing your service, developing key relationships
with commissioners, and ensuring that vacancies are communicated and
assessments are undertaken responsively.

· Act as
an ambassador for the service, ensuring as the Deputy Manager you always
maintain professionalism and integrity.

· As the
Deputy Manager in the service, ensure you refrain from befriending staff or service
users on social network sites.

· Always
act in the best interest of any person who may lack capacity.

· Ensure
that the safeguarding of the people we support is always a priority.

· Be
aware of, and follow the procedure for, reporting any safeguarding concerns or
incidents.

· Keep
accurate records.

· Attend
training and ensure all mandatory training is up to date.

· Co-operate
and attend a yearly appraisal.

· Ensure
the health, safety, and welfare of the people you support and the workforce.

· Embrace
teamwork by ensuring effective and open communication for the benefit of the
people we support.