Transition Manager

This is an exciting new role which will report to our Head of Care and will be responsible for managing and coordinating referrals and transitions for the organisation across supported living provisions in north-east Essex, Ipswich and Norwich. This is a part time position for three days (22.5 hours a week). Full time equivalent salary, £40,000.

Our Mission Statement

Our mission is to make a positive difference to people and their families by delivering personalised health and social care that helps them to achieve the things they want out of life.

Our Values

• SAFE: We put the person at the centre of all our work and listen and act on what they tell us. We will respect and promote the human, legal and civil rights of all the people we support, our organisation and wider society.
• SOUND: We will provide high quality care and support that is safe, evidence based, and outcome focused. We will work in an appreciative way, that is hopeful and encouraging, using positive and strength-based approaches.
• SUPPORTIVE: We will empower the people we support in a manner that is progressive and enables them to exercise choice and control. We will work with our partners to create pathways that enable people to grow and achieve their goals.

As an ambassador for Harley House, you will be part of a strong supportive team, championing the rights of those we support and their families.

Main Duties & Responsibilities

• Referrals: Preparing, leading and completing initial assessments for all new referrals to HHSL (alongside other team members where appropriate), in line with our new referral procedure. Presenting findings of initial assessments to the SMT for discussion and consideration of acceptance for transition. Sound awareness of risk management and principles of the Mental Capacity Act in order to accurately establish staffing levels required for new referrals. Provide data on referrals and transitions for discussion and presentation at the bi-monthly Quality & Governance meetings. Chair and lead on the bi-weekly referral meetings, taking ownership of keeping the referral tracker up-to-date and accurate. Work closely with external professionals to gather information and identify key members of the person's MDT and establish plans for assessments such as OT environmental assessments.
• Transitions: Leading on all new transitions into HHSL; which are individual to each person and their families and in line with our transition procedures and processes. Working closely with the HR team to review the progress of newly recruited staff and creation of package-specific induction programmes. Ensure new care and support packages are communicated clearly to the staff team, ensuring everything is in place to deliver safe, effective care based on the needs and wishes of the service user. Coordinate, chair and represent the company within transition planning meetings with commissioners, other care providers and family members. Take ownership for the development of transition plans in line with existing organisational templates and arrangements, ensuring all elements are considered to enable seamlessness. Work closely with the Operations Manager to explore specific training needs that may need to be implemented for individual teams. Work with the Landlord's property manager to ensure homes have the required adaptations to suit the environmental needs of the individual, in line with the initial assessment and information gathered. Ensure that the transition and handover process for Harley House is followed carefully to ensure seamless support and continuity within the service. Work closely with the Registered Manager to ensure our regulatory duties and obligations are carried out, including providing information to ensure our Statement of Purpose is accurate in line with new transitions, staffing levels and support provision.
• Reputation & Relationships: Establishing and maintaining trusting and open relationships with the people we support, their families, commissioners and other stakeholders; sending updates on current voids and being the face of the company for new enquiries. Lead on initiatives to market the service and attract new referrals and enquiries. Being the first point of contact for new and ongoing referrals and transitions. Understanding the flexibility needed to maintain cross-organisation relationships to ensure the best interests of those we support / are preparing to support.
• Leadership: "Culture eats strategy for breakfast!" – culture is one of the most crucial elements of delivering safe and effective care. Staff within the organisation need to adopt a culture that is reflective of our values and as the transition manager, you will lead this by example and address negative behaviour or attitudes that do not align with these. The transition manager will play a pivotal role in introduction and relationship building with other members of the organisation and key people involved in the lives of our new referrals. Lead on staff induction programmes for new teams, ensuring they have everything in place to provide care to the best standard. The transition manager will be confident to prepare, lead and direct other members of the organisation to ensure effective handover of new care arrangements. The transition manager will have excellent organisational skills in order to assign and delegate tasks relating to transitions and moves to other members of the organisation, including close working with the property manager. Ensure open lines of effective communication with SMT to ensure timescales are safe and achievable.
• Other Duties: Act as an ambassador for the service at all times. Refrain from befriending service users or their family members on social network sites or other forms of socialisation. Ensure that the safeguarding of the people we support is always a priority. Maintain self-awareness and time management skills, raising issues in respect of any competency or capacity issues to your line manager (HoC). Keep accurate records. Attend training and ensure all mandatory training is up to date. Co-operate and attend a yearly appraisal. Ensure the health, safety, and welfare of the people you support and the workforce. Embrace team-working by ensuring effective and open communication for the benefit of the people we support. Attending, participating and contributing to a variety of meetings. Adhere to the matters agreed within your contract of employment.

This job description may be subject to review and change in consultation with the post holder. This is not an exhaustive list of duties and you may be required to undertake any tasks relevant to your role and level of skills and competency.